Abdulrahman Owiadah

IT Support Specialist @ IKEA Alsulaiman

About

, and network operations. I currently work as an IT Support Specialist where I manage enterprise systems, troubleshoot technical issues, and ensure smooth and secure IT operations.My experience includes administering Active Directory environments, managing Microsoft 365 services and mailboxes, supporting Microsoft Dynamics CRM systems, and assisting with Azure identity and access management. I regularly troubleshoot hardware, software, and network issues to maintain system availability and user productivity.With a strong background in networking and cybersecurity, I focus on improving system reliability, securing user access, and supporting modern IT environments.I am particularly interested in opportunities in: • System Administration • Cybersecurity • SOC / Security Operations • IT Infrastructure & OperationsI am always eager to learn new technologies and contribute to secure and efficient IT environments.

Country

Saudi Arabia

City

Medina

Industry

Information Technology & Services

Skill

Teamwork, Communication, Problem Solving, Time Management, Network Configuration, Customer Relationship Management (CRM), Oracle Database, Microsoft Power BI, IT Infrastructure Deployment, Microsoft 365, Microsoft Dynamics 365 CRM, Help Desk Support, Microsoft Azure, Microsoft Servers, Network Troubleshooting, Cisco Networking, Office 365 Administration, System Administration, Network Administration, System & Network Administration

Experience

IT Support Specialist

IKEA Alsulaiman

2024-8 - Present · 2 yrs 2 mos

Al Madinah Al Munawwarah

Key Responsibilities: • Provide technical support for hardware, software, and network systems. • Manage user accounts and permissions using Active Directory. • Administer Microsoft 365 services including mailbox configuration and user management. • Support Microsoft Dynamics CRM platform operations and user access. • Assist with Azure identity and access management tasks. • Troubleshoot system, application, and network issues. • Manage support tickets and ensure timely issue resolution. • Maintain stable IT operations and support end users across departments.

Information Technology Support Specialist

IKEA (Al Sulaiman Group)

2024-1 - Present · 2 yrs 9 mos

Resolved technical issues related to hardware, software, and network systems. Supported users on CRM and Oracle platforms, ensuring smooth operational flow. Managed and closed support tickets efficiently, maintaining high customer satisfaction.

Network Technician

Modern Quality Company

2022-2 - 2022-11 · 10 mos

Saudi Arabia

Key Responsibilities: • Installed and configured routers and switches to support network operations. • Diagnosed and resolved network connectivity issues. • Assisted in structured cabling and network infrastructure deployment. • Monitored network performance and documented troubleshooting activities.

Network Technician

Al Jawda Modern Company

2022-2 - 2022-11 · 10 mos

Installed and configured routers and switches to optimize network performance. Diagnosed and resolved network issues promptly, minimizing downtime. Maintained detailed network logs and documentation for auditing and troubleshooting.

Technical Support Trainee – Information Technology

Ministry of Justice - KSA

2021-7 - 2021-12 · 6 mos

Medina

Technical Support: Providing assistance to Ministry employees in resolving technical issues. Device and Network Management: Installing and maintaining computers and internal networks. System Upgrades: Installing and updating software and applications used in the work environment. Troubleshooting: Recording technical issues and preparing reports for management. Cybersecurity: Supporting data protection procedures and analyzing potential threats.

Administrative Officer

The Prophet’s Mosque

2017-5 - 2021-12 · 4 yrs 8 mos

Coordinated daily administrative tasks and managed documentation. Organized staff schedules and provided visitor support, enhancing operational efficiency.