Abdulrahman Koustanteen

• Establishing a good customer relationship for the achievement of sales objectives. • Developing new markets for business growth. • Providing medical marketing information to customers and collecting feedback from clients. • Analyzing & reporting marketing information to sales & marketing managers. • Preparing sales forecast, as well as analytical reports. • Providing a high level of training & support on products.

Cochlear Nucleus Implants & Sound Processor: • Supporting ENT surgeons in the OR with Cochlear Implant and Baha surgeries, as well as making sure the equipment and tools needed are always present. • Daily visits to HCPs to ensure clients’ satisfaction. • Supporting patients with issues regarding their devices. • Handling repair requests & delivering quotations and invoices to MOH. • Delivery of new sound processors or implants (based on contract). • Preparing product investigation reports for malfunctioned items, and investigating the returned item’s quality. • Updating patients’ data base regularly. • Managing stock quantities & preparing new orders. • Providing clinical and product training on-site. • Feedback collection during client product evaluation. • Attending ENT events.

• Daily visits, weekly maintenance of Lab. equipment. • Service reports, quotations & invoices preparation • Installation & training of MP Biomedicals FastPrep-24 5G, Lifotronic eCL8000, GENFINE Biotech Purifier HT Automatic Nucleic Acid Extractor & MGISP-960. • General Lab. equipment, including PCR Work Station, Biohazard Safety Cabinet, Eppendorf Centrifuge, and OXFORD Vortex.

Worked in the expansion of Farwaniya Hospital as a biomedical engineer to supervise the project process with all disciplines to provide a smooth installation of medical equipment.