Abdulrahman Kazamel

Abdulrahman Kazamel

Senior Professional Services @ Advanced Computer Technology (ACT)

About

I’m a DevOps-oriented engineer with a growing focus on monitoring, observability, and performance troubleshooting.I’ve gained hands-on experience working with application monitoring tools like AppDynamics through lab environments and proof-of-concept (POC) implementations, where I built and configured setups that simulate real enterprise architectures. This includes working with components such as the Controller, Enterprise Console, Event Service, and End User Monitoring (EUM).During this experience, I also supported troubleshooting activities, including resolving a real production issue related to a database collector by analyzing logs and working with Linux-based systems.In addition, I’ve worked with monitoring solutions like Micro Focus OBM and SiteScope in POC scenarios, covering both agent-based and agentless monitoring across systems such as SQL Server, Exchange, and Active Directory.Alongside my monitoring experience, I have a background in backend development using ASP.NET MVC, C#, and SQL Server. I’m currently expanding my skills in DevOps practices, including CI/CD, automation, and system design, while continuing to strengthen my understanding of how applications behave in production environments.I’m particularly interested in DevOps roles where I can contribute, learn, and grow — especially in areas related to system reliability, monitoring, and performance optimization.🔧 Key Skills: DevOps (Learning & Hands-on Labs) • Monitoring & Observability • Linux • Troubleshooting • Root Cause Analysis • AppDynamics (POCs & Labs) • .NET Backend Development • SQL Server

Country

Egypt

City

Cairo

Industry

Information Technology & Services

Skill

C#, ASP.NET MVC, Unified Modeling Language (UML), Agile Methodologies, Software Project Management, Opsb, Site Scope, Post-Sales Support, APM, ITOM, Linux System Administration, Professional Services Delivery, Customer Retention, Customer Service, Docker Products, Presales, Public Speaking, Presentation Skills, LinkedIn, Storage

Experience

Advanced Computer Technology (ACT)

Senior Professional Services

Advanced Computer Technology (ACT)

LinkedIn
2023-9 - 2025-2 · 1 yr 6 mos

Cairo, Egypt

Advanced Computer Technology (ACT)

Professional Services Specialist

Advanced Computer Technology (ACT)

LinkedIn
2022-8 - 2024-5 · 1 yr 10 mos

Egypt

Delivered consultation and technical support for AppDynamics in enterprise environments. • Led two AppDynamics Proof of Concepts (POCs) for IIS and Tomcat, including full-stack agent setup and performance dashboards. • Designed and deployed a full AppDynamics lab architecture simulating production, including the Enterprise Console, Controller, 3 Event Services, and End User Monitoring. • fixed a Database Collector network security issue using Linux CLI, logs, and AppDynamics diagnostics tools. • Conducted event service migration tests and validated data flow consistency in lab. • Deployed agentless monitoring POC for SQL Server and Exchange using Micro Focus SiteScope (via WMI | WinRM). • Implemented agent-based monitoring POC for Active Directory, SQL, and Exchange through Operations Bridge. • Integrated SiteScope with Operations Bridge Manager (OBM) to enable centralized event visibility and alerting.

Interact Technology Solutions

Network Security Engineer

Interact Technology Solutions

LinkedIn
2021-9 - 2022-7 · 11 mos

Cairo, Egypt

• Configured and troubleshot FortiGate firewalls and Cisco | Fortinet switches for multiple enterprise clients. • Successfully deployed MobileIron MDM in a production project.

Interact Technology Solutions

Appdynamics Pre Sales Engineer

Interact Technology Solutions

LinkedIn
2021-1 - 2021-8 · 8 mos

Cairo, Egypt

• Supported enterprise sales with technical expertise and customized demos. • Delivered POVs showcasing AppDynamics value for potential clients. • Conducted client education sessions on APM fundamentals.

SmartNet

Appdynamics Pre Sales Engineer

SmartNet

LinkedIn
2020-2 - 2020-12 · 11 mos

Cairo, Egypt

• Built a complete AppDynamics demo lab environment for presales use. • Demonstrated AppDynamics and CWOM in real-time client scenarios.

Vodafone Business

Customer Care Representative

Vodafone Business

LinkedIn
2018-5 - 2019-4 · 1 yr

Egypt

• Handled customer inquiries and resolved issues efficiently. • Achieved high customer satisfaction ratings through honesty and clear communication.

Education

Al-Azhar University

Al-Azhar University

LinkedIn

Statistics

2013 - 2016 · 3 yrs

Abdulrahman Kazamel's Contact Information

Email

******@***.com

Phone

(**) *** ****

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