Abdulrahman Almatiq

- Oversee daily operations and ensure workflow efficiency - Resolve client issues and maintain a safe, welcoming environment. - Support staff manage shifts and provide real-time guidance. - Ensure compliance with quality and regulatory standards. - Handle admin tasks, maintain records, and manage documentation. - Coordinate collaboration across clinical and support departments. - Lead emergency responses and manage incidents in leadership absences.

- Manage facility licensing, ensuring renewals, regulatory compliance, and accurate documentation - Security Management and oversee security personnel and systems - Implement and monitor safety protocols across the facility and ensure compliance. - Manage staff housing, ensuring comfort, upkeep, and compliance - Oversee facility maintenance, ensuring timely repairs, inspections, and minimal service disruption - Manage procurement by sourcing, negotiating, and acquiring goods, and overseeing logistics and stocks. - Manage petty cash and budgets, ensuring accurate records, proper approvals, and cost efficiency

- Serve as the primary point of contact for clients, addressing inquiries and concerns promptly. - Coordinate with internal departments to resolve client issues efficiently. - Maintain accurate client records and update databases with relevant information. - Assist in onboarding new clients, explaining services, processes, and expectations. - Monitor client feedback and escalate recurring issues to management. - Support service delivery teams by communicating client needs and preferences. - Follow up with clients to ensure resolution and satisfaction after service interactions. - Educate clients on available services, policies, and procedures. - Ensure compliance with company policies, data privacy, and industry regulations.

- Serve as the primary point of contact for clients, addressing inquiries and concerns promptly. - Coordinate with internal departments to resolve client issues efficiently. - Maintain accurate client records and update databases with relevant information. - Assist new clients, explaining services, processes, and expectations. - Monitor client feedback and escalate recurring issues to management. - Follow up with clients to ensure resolution and satisfaction after service interactions.

- Identify and reach out to potential clients through networking, cold calling, and referrals. - Explain financial products, options, and recommend suitable solutions tailored to client needs. - Build and maintain long-term relationships with clients to encourage repeat business and referrals. - Follow up with clients to ensure satisfaction and identify upselling opportunities. - Meet or exceed sales targets and KPIs set by management and prepare regular reports. - Collaborate with the rest of the teams to ensure seamless service delivery and resolve issues. - Collect client feedback to identify service improvement opportunities.