Abdullah Dahham

• Supported daily operational and administrative functions, ensuring efficient coordination between HR, finance, and client service teams. • Manage and develop budgets for manpower-related activities, ensuring efficient allocation of financial resources across company departments to support strategic and operational plans. • Prepared operational and financial reports, maintaining accurate records and supporting management decision-making. • Supervised administrative processes including documentation, payroll coordination, and compliance with company policies and labour regulations. • Managed client accounts and internal communications while ensuring timely processing of contracts, employee records, and operational documentation.

• Supported operational planning, budgeting, and resource allocation to optimise departmental performance and ensure efficient use of financial and operational resources. • Monitored financial and operational performance through reconciliations, variance analysis, and reporting to support informed management decisions. • Coordinated cross-departmental projects and information system implementations, ensuring delivery within defined timelines, budgets, and quality standards. • Streamlined operational processes and supported strategic initiatives to improve efficiency, cost control, and overall organizational performance.

• Managed operational costs and implemented efficiency measures to enhance productivity and quality across the production line. • Prepared and executed comprehensive risk assessments to ensure compliance with health, safety, and operational standards. • Supervised recruitment, training, and task allocation processes to maintain a skilled and motivated workforce. • Oversaw inventory management and resource planning to support smooth daily operations and minimize waste. • Developed and implemented strategies to increase sales and uphold high standards of customer service and satisfaction. • Monitored and analysed key performance indicators (KPIs) related to sales, customer satisfaction, cost efficiency, and staff productivity to drive continuous improvement. • Prepared regular operational performance reports, highlighting achievements against targets and recommending corrective actions when required. • Conducted one-to-one performance evaluations, providing coaching and feedback to improve employee effectiveness and overall team performance.

Established a confectionery export business, managing relationships with suppliers and manufacturers across the UK. Successfully exported products to Asian and African markets, with annual sales exceeding £400,000 Negotiated contracts with suppliers, ensuring favourable pricing and product quality, resulting in a 15% increase in profit margins. Conducted market research and developed a growth strategy that expanded the company’s footprint into new regions.

• Handled guest reservations and ensured accurate entry of bookings into the property management system. • Prepared booking quotations and confirmations for corporate clients, travel agencies, and individual guests. • Managed guest inquiries, reservation modifications, cancellations, and special requests while maintaining high service standards. • Researched market trends and competitor offerings to gather valuable data for strategic pricing and sales decisions. • Prepared and presented comprehensive market analysis reports to management, supporting strategic planning and revenue optimisation efforts. • Collaborated with the sales and front office teams to enhance occupancy rates, maximise revenue opportunities, and improve guest satisfaction.

• Provided financial advice and guidance to individuals, assisting them in managing personal budgets and improving financial planning skills. • Supported the department in preparing and reviewing basic financial records and reports to ensure accuracy and transparency. • Assisted in developing educational materials and community workshops on budgeting, debt management, and financial literacy. • Collaborated with team members to promote accessible financial services and enhance community awareness of financial management best practices.

• Managed day-to-day administrative operations and coordinated multiple priorities, ensuring smooth workflow and timely task completion across departments. • Allocated resources effectively to support the execution of corporate plans and management directives. • Maintained and organized company documentation, correspondence, and confidential records in accordance with corporate policies and procedures. • Supported senior executives through calendar management, meeting coordination, and preparation of reports, presentations, and business communications. • Assisted in monitoring departmental performance and facilitated communication between management and staff to ensure operational efficiency.

Key modules: Finance for Managers, Financial planning for Business, Financial Management, Financial Management for Managers, Investment Management, Investment Markets and Principles, Strategic Management, Money Banking and Risk, HRM, Management Theory and Practice, Entrepreneurship and Enterprise, leadership and Change Management, Business Structure and Regulation and Information System Project Management.

Completed foundational coursework in International Business and Humanities, focusing on international market dynamics, business strategies, economic theories, business ethics, communication and research skills.