Abdullah Attif Bin Ariffin

•Coordinated inbound & outbound operations: truck unsealing, unloading scan, parcel sorting, and handover to couriers. •Maintained >90% effective sorting scan rate and ensured parcel handover completed within 75 mins post-inbound. •Handled delivery area planning for absent couriers, verified misrouted/incomplete addresses via system & maps. •Liaised with Hub, SP, CS and other teams to solve operational issues including parcel not arrived, wrong branch, and other problems. •Managed daily pickup assignments; flagged wrong branch tasks and ensured all pickups were completed on time. •Conducted outbound reweighing/dimension checks and ensured 100% parcel dispatch on-time rate completion before dispatch. •Performed daily inventory scans, achieving consistent 100% inventory accuracy rate. •Practiced 6S compliance for clean and organized workspaces. •Took on front desk duties: walk-in customer service and parcel posting. •Handled penalty appeal documentation, evidence submission, and operational issue tickets (including CCTV review). •Operated mini-CS: managed UTC, rejected, and damage parcels via MS system. •Regularly responded to tickets within 2-hour SLA to maintain 100% on-time handle ticket rate. •Report damaged parcel or packaging issues, which may involve resealing and repacking the parcel for delivery (CTD), return to the seller (RTS), or disposal if required. •Assisted the Branch Supervisor in coordinating day-to-day operations and handling operational exceptions. Worked at KBK_SP (Kubang Kerian) from August 2023 to May 2025, before being transferred to KTB_SP (Kota Bharu) following a branch merger (May 2025–Present).

Role: Lead Sorter for Zone C (Kubang Kerian) Responsibilities: •Assisting superior officers to ensure smooth operations. •Receiving and scanning inbound shipments. •Scanning and assigning tasks for couriers. •Sorting by zone and sort code. •Performing other warehouse tasks.

• Served as Personal Assistant to the Chief Manager Consultant, providing administrative, documentation, and payment related support. • Verified and validated policy information keyed in by clerical staff prior to submission to the system, ensuring accuracy and compliance with company requirements. • Handled insurance claim follow-ups, including liaising with branch offices to identify rejection reasons and coordinating corrective actions to resolve claim issues. • Managed policy amendments and resubmissions involving rejected cases or changes in policy details. • Acted as a key coordination point between consultants, manager consultants, and branch offices for policy and claim-related matters. • Assisted manager consultants and consultants in administrative processing, payment coordination, and operational follow-ups.

I hold a Diploma in E-Secretaryship, which has equipped me with essential technical competencies, problem-solving skills, and administrative expertise. Throughout my studies, I developed a strong foundation in office management, interpersonal communication, teamwork, and report writing, enabling me to contribute effectively to any organization. My expertise includes: ✔️ Secretarial & Administrative Support – Enhancing and automating office tasks for efficiency ✔️ Office & Records Management – Organizing and maintaining structured workflows ✔️ Business Communication – Strong written and verbal communication for professional environments ✔️ Computer Applications & Accounting – Hands-on training in digital tools and financial processes ✔️ Team Collaboration & Problem-Solving – Working effectively in dynamic office settings With a keen eye for detail and a passion for efficiency, I am eager to bring my skills to a dynamic work environment and contribute to organizational success.