Abdullah Alomran

As a Call Center Customer Service Representative, I provided professional support to customers through phone, email, and chat, resolving inquiries and issues efficiently while maintaining high customer satisfaction. I documented all interactions in the CRM system and collaborated with internal teams to ensure smooth problem resolution, developing strong communication and problem-solving skills along the way.

Served as the primary liaison between employees and clients, ensuring seamless communication and high service quality. Managed onboarding, timesheets, and payroll processes using SAP ERP and CRM systems. Resolved employee and client inquiries promptly while providing HR and IT administrative support to enhance operational efficiency and workflow effectiveness.

Provided excellent customer service while accurately managing daily financial transactions, including cash, credit, and ATM payments. Maintained precise record-keeping, balanced registers, and ensured smooth and efficient checkout operations. Developed strong attention to detail, communication, and problem-solving skills in a fast-paced retail environment.

During my internship with the Ministry of Communications, I successfully completed a government-sponsored Big Data Engineer & Data Science training program, achieving a perfect evaluation score of 100%. Throughout the program, I worked extensively with real-world datasets, performing data cleaning, transformation, and visualization to extract meaningful insights. I also contributed to optimizing data pipelines, enhancing analysis speed and overall efficiency, while developing a solid foundation in analytics workflows, performance measurement, and data-driven decision making. This experience strengthened both my technical skills and my understanding of practical data science applications in real-world scenarios. أثناء فترة تدريبي في وزارة الاتصالات، أكملت بنجاح برنامجًا تدريبيًا حكوميًا في هندسة البيانات وعلم البيانات، وحصلت على تقييم كامل بنسبة 100%. خلال البرنامج، تعاملت مع مجموعات بيانات حقيقية، وقمت بتنظيفها وتحويلها وتصويرها بصريًا لاستخلاص رؤى مهمة. كما ساهمت في تحسين خطوط معالجة البيانات لتعزيز سرعة التحليل والكفاءة العامة، وطورت أساسًا قويًا في سير عمل التحليلات وقياس الأداء واتخاذ القرارات المبنية على البيانات. عززت هذه التجربة مهاراتي التقنية وفهمي لتطبيقات علم البيانات العملية في بيئات العمل الواقعية.

I am a Bachelor’s student in Information Technology at the College of Computing and Informatics, working to build strong skills in managing and maintaining IT infrastructure and providing technical support. Throughout my studies, I am learning software development, network and system administration, IT governance, project management, and how to use technology to solve problems and deliver effective solutions.