Abdulla Harmoozi

My DGCX's Shariah product team is responsible for discovering, developing, and launching Shariah-compliant products that are relevant to the market needs and that will help position DGCX as an innovative and unique exchange when it comes to Shariah-compliant derivatives and commodities products Responsible for managing Shariah-compliant financial institutions and funds as part of client relationships and engagement Execute and help DGCX sell memberships to Shariah-compliant clients and institutions Actively working with the commercial team to identify members or potential members who have an interest in trading DGCX Shariah-compliant products in MENA both on/offshore Facilitate workshops and sales training to improve member and prospect understanding of DGCX Shariah products and services and the opportunity that they offer to grow volumes Grow trading volumes and revenues from existing Shariah-compliant client base Supporting the launch of the Shariah-compliant products Managing the relationship with DGCX’s Shariah advisors Work with asset managers, funds, and financial institutions in the region to highlight the unique Shariah offerings by DGCX Provide product training to existing Shariah-compliant members and potential prospects Participate in relevant regional Shariah conferences Represent DGCX in OICEF forums and other regionally relevant events Working with AFCM to develop long-lasting relationships with AFCM exchange members Identify, engage, develop, and maintain a network of active and high-value influencers in the industry Develop meaningful and lasting relationships with regional businesses and communities Effectively network, engage and promote the DGCX brand and services at various financial events, DMCC Events, and trade shows throughout the UAE and GCC area by being charismatic and having the ability to talk to the audience Create engagement plans and activities to help drive awareness of DGCX Shariah products

Actively worked with the product development team to identify members or potential members who should have an interest in trading DGCX products Facilitated workshops and sales training events to improve member and prospect understanding of DGCX products and services and the opportunity that they offer in order to grow volumes Built and maintained close and positive relationships with all members within the region Actively grew the local bank and broker membership of the exchange Developed a strategy to engage the Arab trading community Identified opportunities for new business within the region Encouraged local banks to become DCCC settlement banks Analysed the regional requirement for current and future DGCX products and develop plans to engage potential members, across all relevant member sectors and industry Physically visited all active members every quarter Active member engagement - analysed why inactive members are not trading and identify strategies to engage those members or place them into a dormant status Ensured that membership complaints are satisfactorily resolved, and the resolution is communicated to the member in a timely and appropriate manner and updated on the CRMS system Proactively communicated will members to resolve membership and trading concerns and issues Managed specific agreements, such as VDA or LP contracts, as required and ensure that they are centrally recorded AUM stood at $1B to $2B of nominal trading volume including physical gold contract

Created and maintained a retail and wealth management environment within the CSU and maximize sales and income opportunities whilst providing excellent service quality Maintained levels of operational integrity prescribed by the bank’s procedure manuals Closely managed and drove the individual and collective performance of the CSU team Developed a customer contact strategy based upon a good understanding of CSU’s personal and retail commercial customers, the potential customer base, local market conditions, and competitor activity Identified development potential within the CSU team by guiding individuals to maximize their potential Closely managed the drive of sales performance of CSU officers with a hands-on style to grow sales, productivity, and service quality Maintained a high personal and corporate profile in the community Conducted weekly sales briefs to inform, direct and motivate the team Monitored and acted on daily sales activity management information and other internal information tools Conducted “evening field observation” visits on a weekly basis, by making two CE observations for each staff per month, and personally becoming involved in complaints and problem situations to ensure they are adequately resolved and do not reoccur Positions held within HSBC prior to my role as Sales & Service Centre Manager were 2012 - 2013 Wealth Advisor, 2012 - 2012 Premier Wealth Relationship Manager, 2011 - 2012 Trainee Premier Wealth Relationship Manager, and 2010 - 2011 Graduate Program