Abdulla Aljamri
Assistant Manager @ Ahlan App
Bahrain
Manama
Consumer Services
Call Management, Back Office Operations, Customer Service Operations, Microsoft Access, Global Customer Service, Department Organization, Complaint Management, Social Media Management, Question-Based Selling, Multitasking, Customer Service, Team Leadership, Teamwork, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Customer Experience, English
Experience
Assistant Manager
Ahlan App
Bahrain
Customer Service Team Leader
Ahlan App
Bahrain
Customer Service Team Lead
GulfCX l Talabat
Guide and direct customer service team towards achieving operational goals. Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. Ensure that customer complaints are resolved in a professional manner. Provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Evaluate 7 transactions per day to ensure that the team is following the process. Handling 20 transactions to acknowledge the process to answer the agents questions correctly.
Customer service Team Leader
Data Direct Group
Bahrain
Operation Team Leader
Gulf CX
Al-Hidd, Muharraq Governorate, Bahrain
Operation Team Captain
Gulf CX
Hidd Town, Muharraq Governorate, Bahrain
Call Center Representative
Gulf CX
Customer Service Team Lead
GulfCX l Carriage
Making sure to achieve the service level by the end of every day, coaching the agents and helping them if there’s an queue or traffics in both inbound and live chat channel.
Customer Service Representative
GulfCX l GOLDENSCENT
Answering inbound calls, calling the customer, handling social media, emails and back office tasks.
Education
University of Bahrain
Business Administration and Management, General
University of Bahrain
High School
Abdulla Aljamri's Contact Information
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