Abdulaziz Mohammed

• Led the end-to-end launch and development of a premium chocolate brand, managing everything from concept, branding, and product design to go-to-market strategy. • Oversaw e-commerce operations and order fulfillment across major delivery platforms including Cloud Shelf, HungerStation, Jahez, Noon Food, The Chefs, and Ketta, improving conversion rates and customer experience KPIs. • Built and maintained strong vendor relationships, executing contract negotiations, supply chain coordination, and stock replenishment strategies to ensure 98% product availability. • Managed inventory planning, SKU lifecycle, and warehouse coordination to streamline logistics and reduce holding costs. • Collaborated with cross-functional teams to drive sales growth through targeted promotions, pricing strategies, and product positioning. • Implemented data-driven performance analysis across delivery platforms to optimize sales funnels and ensure alignment with business KPIs. • Spearheaded omnichannel marketing campaigns (online/offline), increasing brand awareness and driving seasonal peak sales. • Integrated operational processes with third-party logistics (3PL) providers and internal warehousing teams to maintain high delivery standards. • Focused on customer satisfaction optimization, reducing return rates and improving ratings across platforms.

• Coordinated daily operations to ensure seamless workflow and timely project execution in collaboration with cross-functional teams. • Streamlined vendor management processes by evaluating suppliers, negotiating contracts, and maintaining strong relationships to optimize costs and quality. • Identified and mitigated potential risks in the supply chain, ensuring uninterrupted operations and minimal disruptions. • Contributed to marketing campaigns by providing insights and support to enhance brand visibility and customer engagement.

• Marketed and sold POS payment solutions to corporate and small businesses, consistently meeting sales targets. • Installed and configured POS systems onsite, providing technical support and resolving customer issues promptly. • Delivered training to clients on system usage, enhancing user experience and satisfaction.