Abdulaziz G Alhumaid , CILT

• Led production and material planning activities to support forecasted demand and ensure uninterrupted supply. • Executed PPIC processes including MPS, MRP, and capacity planning using ERP systems. • Improved forecast accuracy and inventory availability while reducing excess and obsolete stock. • Coordinated with Production, Quality, Warehouse, and Procurement teams to meet regulatory and operational requirements. • Supported SFDA audits by maintaining accurate planning data and supply traceability.

• Implemented a new inventory management system, successfully reducing waste by 25%. • Opened and managed 3 new branches, consistently achieving company goals related to customer experience and operational performance. • Audited purchasing and expense reports to ensure compliance with company standards and financial accuracy. • Actively participated in seasonal events and brand activation activities to drive engagement and visibility. 1. Overseeing Branch Operations: Ensuring smooth daily operations across all coffee shop locations while aligning with company goals. 2. Team Management: Hiring, training, and evaluating staff including baristas, supervisors, and branch managers to maintain high service standards. 3. Quality Assurance: Maintaining consistent quality of coffee and beverages through strict adherence to preparation and hygiene standards. 4. Inventory & Supplier Coordination: Monitoring stock levels, placing orders, and managing supplier relationships to ensure availability of raw materials and control costs. 5. Performance Analysis: Reviewing daily and weekly performance reports to make data-driven decisions that improve efficiency and reduce waste. 6. Customer Experience Enhancement: Ensuring customer satisfaction by resolving complaints professionally and implementing feedback-based improvements. 7. Regulatory Compliance: Enforcing compliance with health, safety, and food regulations as well as internal policies and procedures. 8. Cross-Department Coordination: Collaborating with marketing, HR, and finance teams to ensure seamless operational alignment.

• PLANNED AND MONITORED INVENTORY NEEDS, SHIPPING, AND DISTRIBUTION. • MANAGED SUPPLIER RELATIONSHIPS AND ENSURED COMPLIANCE WITH REGULATIONS. • TRACKED SHIPMENTS AND STOCK USING ADVANCED INVENTORY TECHNOLOGIES. • HANDLED DAMAGED AND RETURNED ITEMS EFFICIENTLY.

• MANAGED DAILY OPERATIONS AND A TEAM TO ACHIEVE SALES TARGETS. • ENSURED SERVICE QUALITY AND CUSTOMER SATISFACTION. • CONTROLLED INVENTORY AND MAINTAINED COMPLIANCE WITH COMPANY POLICIES. • REPORTED PERFORMANCE AND CONTRIBUTED TO STRATEGIC PLANNING.

- Customer Satisfaction - Presentation of products - Marketing - Audit customer opinion