Abdul Sattar .

Job Purpose: To lead and oversee quality assurance and quality control operations for BOPP, CPP and BOPET film production, ensuring compliance with ISO, ISCC+, and BRCGS standards. Responsible for supervising product testing, managing formulation verification and traceability, driving CAPA and RCA initiatives, and implementing continual improvement programs to enhance product quality, process efficiency, and customer satisfaction. Key Responsibilities: • Lead overall quality assurance and quality control operations for BOPP, CPP and BOPET film production, ensuring compliance with ISO, ISCC Plus, and BRCGS standards. • Supervise and perform routine product testing (thickness, optical properties, seal strength, slip, coefficient of friction, shrinkage) to ensure films meet technical specifications. • Conduct advanced barrier property evaluations including OTR and WVTR tests to validate metallized film performance. • Manage formulation verification, raw material traceability, and maintain detailed lot control records. • Lead documentation and audit preparation for ISO, ISCC Plus, and BRCGS certifications, leveraging expertise as ISO 9001:2015 Lead Auditor. • Analyze test data and generate daily, weekly, and monthly QA reports for internal audits and customer documentation. • Investigate and resolve customer complaints, coordinating with production and technical teams to implement effective corrective measures. • Drive Corrective and Preventive Actions (CAPA) and Root Cause Analysis (RCA) processes for long-term quality improvement. • Collaborate with production, maintenance, and R&D teams to enhance process efficiency and reduce defects. • Lead continual improvement initiatives aligned with Lean Manufacturing and 5S methodology, applying Lean Six Sigma Yellow, Green, and Black Belt methodologies to improve process efficiency and reduce defects. • Conduct training sessions for QA and production staff on film defects, RCA/CAPA procedures, and quality standards awareness.

Job Purpose: To ensure consistent product quality by monitoring, inspecting, and improving quality assurance processes for BOPP, CPP and BOPET films. Key Responsibilities: • Performed raw material inspection and testing of BOPP, CPP and BOPET materials including MFI and moisture content analysis. • Conducted in-process and finished goods inspections, including after aging evaluations of jumbo rolls and post-slitting quality verification before dispatch. • Supervised and performed routine testing of film properties such as thickness optical properties seal strength slip COF, and shrinkage to ensure product conformity. • Conducted barrier property assessments performing OTR and WVTR tests to validate performance of metallized film grades. • Collaborated with the R&D department in new formulation development raw material evaluation trial execution and product performance analysis. • Verified calibration and performance of QA laboratory instruments in accordance with internal and ISO standards to maintain accuracy and reliability of test results. • Supported procurement and commissioning of new laboratory equipment, and managed NCRs, CAPA, and RCA activities. • Prepared and maintained periodic QA reports, ensuring adherence to FIFO procedures, traceability, and ISO audit compliance. • Analyzed test data and generated daily, weekly, and monthly QA reports, maintaining detailed records for internal audits and customer documentation. • Investigated customer complaints, coordinated with production and technical teams, and implemented corrective measures to resolve issues. • Coordinated with production, maintenance, and R&D departments to drive process improvements and ensure consistent product quality. • Led and supported continual improvement initiatives, including lean manufacturing, 5S, and waste reduction projects. • Provided training and guidance to production teams and workmen on identifying and preventing film defects, emphasizing their impact on end use performance.

Job Purpose: To assist the Quality Assurance team in ensuring that all BOPP and CPP film products meet defined quality standards through effective monitoring, testing, and compliance with standard operating procedures. The MTO will undergo structured on the job training to understand QA systems and contribute to continuous improvement initiatives. Key Responsibilities: • Assisted in quality inspection of Biaxially Oriented Polypropylene (BOPP) and Cast Polypropylene (CPP) films, monitoring parameters such as thickness, Grammage (GSM), Coefficient of Friction (COF), optical properties, and seal strength during incoming, in-process, and final stages. • Operated and calibrated Quality Assurance (QA) laboratory instruments including tensile tester, haze meter, and seal strength tester, and analyzed results to identify deviations or non-conformities. • Supported compliance with International Organization for Standardization (ISO) 9001, Brand Reputation through Compliance Global Standard (BRCGS), and Good Manufacturing Practices (GMP) by maintaining accurate test records, inspection logs, and documentation for audits and traceability. • Participated in Root Cause Analysis (RCA) and contributed to Corrective and Preventive Action (CAPA) implementation to resolve quality issues. • Collaborated with Production and Research & Development (R&D) teams to enhance product quality, reduce defects, and improve process efficiency. • Assisted in formulation testing, film property evaluation, and documentation control activities. • Gained practical knowledge of film manufacturing processes and quality management systems, strengthening technical and analytical competencies.

• Production Planning! ⚬ Coordinate and plan production schedules, inventory management, and supply chain logistics to ensure efficient and cost-effective operations. ⚬ Analyze data and market trends to optimize production planning and minimize waste. ⚬ Ensure timely delivery of raw materials and finished goods. • Inventory Management, Collaboration and Communication! ⚬ Coordinate with suppliers, logistics providers, and freight forwarders. ⚬ Collaborate with cross-functional teams, including production, procurement, and sales. ⚬ Monitor and control inventory levels to minimize waste and overstocking. ⚬ Work closely with production, procurement, sales, and other teams. ⚬ Communicate plans, schedules, and updates to stakeholders.

⚬ I Provided exceptional customer service to resolve complex customer inquiries, issues, and complaints via phone, email, chat, and other channels. ⚬ Led by example, mentoring junior team members and contributing to process improvements that increased team efficiency and customer satisfaction. ⚬ Collaborated with internal teams to implement changes and improve overall customer experience. ⚬ Analyzed customer feedback to identify trends and areas for improvement, providing insights that informed product development and marketing strategies. ⚬ Ensured adherence to quality standards, policies, and procedures, participating in quality assurance initiatives to improve customer service. ⚬ Utilized specialized training in technical issues, such as internet connectivity and troubleshooting, to resolve complex technical issues and improve customer satisfaction. ⚬ Technical issue resolution (internet connectivity, troubleshooting, etc.) ⚬ Advanced problem-solving and analytical skills. ⚬ Excellent communication and interpersonal skills. ⚬ Strong leadership and mentorship abilities. ⚬ Proficient in CRM software, MS Office, and other customer service tools. ⚬ In my role as Senior Customer Service Executive, I consistently exceeded KPI targets, demonstrated strong leadership and mentorship skills, and leveraged my specialized training in technical issues to resolve complex customer problems and improve overall customer satisfaction.