abdul-rashid abu

About

MYSELF: Developed experience working in diverse environment which required talent and tactfulness, ability to deal with a variety of personalities and situations requiring tactfulness, excellent people skills, talent for solving technical and conflictual problems, and handling difficult customer complaints. Extensive knowledge and experience with customer care management issues. And also demonstrated strong leadership skills including; social, administrative and organizational skills. OBJECTIVE: To attain a senior management position in a fast growing multinational organization

Country

ghana

City

ghana

Industry

telecommunications

Skill

able to multi task, group presentations, group player, team management, customer relations, sales management, people management, new business development, customer retention, team leadership, market research, team building

Experience

ghana aids commission

accra

2007-10 - 2008-5 · 8 mos

* MAJOR RESPONSIBILITIES: *  Assisted in the selection of proposals from NGO’s, CBO’s and individuals. *  Received and filled quotations from businesses who are interested in supplying items to the Commission. And subsequently assisted in their selection.

process ghana

walewale

2003-7 - 2006-8 · 3 yrs 2 mos

* MAJOR RESPONSIBILITIES: *  Studied and analyzed the progress of clients and report to the programme manager. *  Coordinated focus group discussions to determine clients’ attitude towards microcredit advance to them. *  Designed and administered questionnaires to determine people attitude towards bushfire prevention *  Prepared alternative livelihood strategies for charcoal burners.

branch head

mtn ghana

2011-1 - 2013-3 · 2 yrs 3 mos

* MAJOR RESPONSIBILTIES: * Job Summary: *  Set goals and objectives for my team members, monitor progress and maintain motivation levels *  Writing of weekly sales report and also daily branches attendance report. *  Co – ordinate branch activities with IT Division, Post paid management and marketing * to ensure overall customer satisfaction *  To provide total solution and satisfaction to retailers, VIP and corporate customers *  Liaise with general service to make the office conducive for staff and customers * Job Roles *  Achieve agreed sales target for the branch. *  Work with Area Sales Manager and Regional Manager to develop and review sales strategies for the branch *  Build, manage and maintain a high performing sales team *  Identify staff training and developmental needs and implement necessary actions in consultation with Area Sales Manager. *  Appreciate key drivers of sales within the assigned branch *  Manage day-to-day relationship with existing and potential customers