Hanan Faisal

Customer Experience | Enhancing Customer Satisfaction & Loyalty | Overseeing Cross Border Payment Operations | Problem-Solving & Communication Expert.

•Built and led an offshore sales team from the ground up. •Generated high-quality leads and ensured the successful execution of multiple events. •Secured delegate participation across various industry-specific conferences and forums. •Closed sponsorship deals to drive revenue and support event initiatives. •Played a pivotal role in marketing strategies, including executing impactful email marketing campaigns to boost event visibility and engagement. •Conducted consistent follow-ups and nurtured strong client relationships to ensure satisfaction and repeat business. •Contributed to significant revenue growth through strategic lead generation and sponsorship acquisition. •Expanded the company’s professional network by building strong connections with key industry stakeholders.

•Successfully transitioned from BPO/general sales to event sales in the European B2B conference sector. •Gained practical experience in delegate acquisition, lead generation, and sponsorship sales. •Contributed to the planning and execution of high-level events by supporting marketing and sales efforts. •Built foundational knowledge of the events industry, stakeholder management, and revenue strategy. •Developed strong communication and negotiation skills in a fast-paced, target-driven environment.

•Supervised and supported a team of telesales agents, ensuring adherence to call quality, performance standards, and daily targets. •Provided regular coaching, feedback, and training to improve individual and team performance. •Monitored live and recorded calls to maintain high service quality and compliance with company policies. •Coordinated between clients and internal teams to align deliverables with client expectations. •Assisted in onboarding and training new hires, ensuring smooth integration into active projects. •Managed team KPIs, handled escalations, and implemented strategies to meet and exceed sales quotas. •Maintained daily performance reports and conducted briefings to keep the team focused and aligned with goals.

Retained and nurtured existing clients for a U.S.-based BPO by delivering seamless, results-driven outsourcing solutions across Sales, Customer Support, and Lead Generation functions as a Customer Success Executive. Duties : Developed and maintained strong relationships with partners, Clients, and supported marketing initiatives. Handled a team of sales representative to meet with the demands of clients. Monitored and maintained marketing initiatives and streamlined the revenue cycles to gain maximum revenue. Managed a team of 40 sales representatives to provide exceptional results for the clients. Coordinated internal resources and third parties/vendors for the flawless execution of projects. Ensured that all projects are delivered on-time, within scope and within budget. Developed project scopes, involving all relevant stakeholders and ensuring technical feasibility. Ensured resource availability and allocation. Developed a detail project plan to track progress. Used appropriate verification techniques to manage changes in project scope, schedule and costs. Measured project performance using appropriate CRM’s, tools and techniques.

Inbound/Outbound Sales - Customer Support - Lead generation. Duties: Provided customer support to the international clients. Closed sales on Inbound/outbound calls Crushed daily / weekly / monthly target given by the manager. Provided customer service and tech support to the clients. handled customer inquiries, resolved issues, and ensured customer satisfaction through effective communication.