Abdeslam Bennani

Quality Of Service: * Developed an IT strategy that led to the improvement of service delivery from ~50% of customer satisfaction to ~80%. For example, designed the SLA tower control. * Implemented the internal communication for employee awareness about « customer oriented » behavior * Led the managers behavioral change program to improve the delivery Financial Management: * P&L steering for the IT outsourcing service center, forecast (budget ~ 50 M€) * Controlled the cost of: human resources, investments, expenses, financial revenues * Implemented the business model for an IT service Manager of 10 engineers: (10 consultants across Paris) * Hired and coached managers * Supervised consultant’s transition from one assignment to another * On-Call Manager: Managed cybersecurity crisis (“WannaCry”, “Heartbleed”)

* Built IT critical platforms (application Layer & middleware) by relying on all the IT department (system (Windows/Unix), network, database administrators, identity PKI, cloud, datacenter, storage) * Led carve-outs technical aspect (rebuild from scratch, migration, etc.) for the system / applicative teams * Advised IT architecture: improved performance, secured application and ensured platform scalability by performing architecture review before implementation * Participated in the implementation of disaster recovery plans for premium clients

• Calculation of Return On Investment for industrialization projects and management of « QuickWins » projects • Participation in the design of Cloud Computing business model • ISO20K process : Incident Management, Change Management, Configuration Management, Release Management, etc.

* Created the legal structure, implemented the business model and the global strategy * Implemented the IT system and the business processes * Developed a web platform of electronic coupons relying on SMS technology * Prospected clients and performed marketing campaigns Achievement: 60+ clients with more than 30K unique visitors / months