Abdelrahman Eid

Service Administrator @ Mantrac Egypt

About

with hands-on experience in data analysis, dashboards, and business intelligence. I have worked on projects in sales, telecom, and operations, where I analyzed data, identified trends, and delivered actionable insights.Skilled in Power BI, SQL, and Excel for building dashboards, writing queries, and supporting data-driven decisions. I also have a solid foundation in Python for data analysis

Country

Egypt

City

6th of October

Industry

Computer Software

Skill

Data-driven Decision Making, Lifelong Learning, Analytical Skills, Team Collaboration, Software Engineering Practices, Software Design Patterns, Stakeholder Management, Power BI, DAX (Data Analysis Expressions), Advanced SQL, Data Modeling, Microsoft Excel (Power Query, Pivot Tables, Data Analysis), Python (Basics & Data Handling), ETL Processes, Statistics for Data Analysis, Technical Support, Problem Solving, Customer service excellence, Time Management, Working under pressure

Experience

Service Administrator

Mantrac Egypt

2025-10 - Present · 1 yr

Hurghada, Al Bahr al Ahmar, Egypt

Managed and validated service and sales datasets (5K+ records), ensuring 99% data accuracy. Developed Excel reports and dashboards, reducing reporting time by 30%. Improved coordination between departments, reducing service delays by 20%. Analyzed customer service data to enhance response times and satisfaction.

Business Intelligence trainee

Information Technology Institute (ITI)

2025-7 - 2025-10 · 4 mos

Qina, Egypt

Completed 393+ hours of training in Power BI, SQL, Python, and Data Warehousing. Built interactive dashboards using real-world datasets. Designed ETL processes and data models for reporting solutions.

Technical Support Representative

Xceed

2025-2 - 2025-7 · 6 mos

Qena, Qina, Egypt

Working as a technical support representative at Xceed taught me the value of discipline and working under a strict system to achieve targets efficiently. It was a pleasant transitional experience that strengthened my communication and problem-solving skills while I continued searching for the career path I truly aspire to.

Data Analyst

SustainGRC

2025-3 - 2025-5 · 3 mos

London Area, United Kingdom

🌱 Wrapping Up My Data Analyst Internship at LevelUp ESG! 🌱 After an incredible 3-month journey as a Data Analyst Intern at LevelUp ESG, I’m proud to share some key takeaways from this experience. Working at the intersection of data analytics and sustainability, I had the chance to: • Develop Python scripts to calculate CO₂ emission factors aligned with the GHG Protocol. • Automate batch data processing to streamline internal workflows and improve cross-team collaboration. • Dive deep into real-world ESG challenges and explore how data can drive climate-conscious decisions. What made this experience truly special was learning from a team that leads with purpose. I’m incredibly thankful to my senior mentors, who consistently guided me, challenged me, and helped me grow technically and professionally. I’m also grateful to the LevelUp ESG community — your support and collaboration played a big role in shaping my understanding of the ESG field. This internship strengthened my passion for using data to support sustainable development, and I’m excited to keep building on this path! 🌍📊 #DataAnalytics #Sustainability #GHGProtocol #Python #ESG #InternshipExperience #Gratitude #ClimateTech #LevelUpESG