Abdelrahman Moussa

* Manage and maintain ApTra Vision, Vynamic Viewer Server, monimanager, R-Admin, FIS-IST/Switch GUI, Windows Server Administration, Microsoft System Center, Visual Journal, and SolidCore * Configure and maintain ATM software data, including loading ATM screens and editing and adding to ATM software files in XML * Manage ATM network connectivity and troubleshoot issues * Change and control ATM IPs, gateways, ports, DNS, subnet masks, remote peers, loon, forex, terminal IDs, computer names, configurations, BIOS, and registry * Extract and read ATM journals and logs to detect and resolve issues * Support all ATM / CDM types, classes, modules, hardware, and software, including NCR, Wincor, and Diebold Nixdorf, hyosung. * Troubleshoot and resolve ATM hardware and software issues using R-Admin * Work closely with SLM and FLM vendors * Support other related departments, such as IT, Network and Communication Team, Facility, Reconciliation, and Head Management * Manage and lead my team to achieve departmental goals * Provide case-by-case support to team members and urgent support for complex cases * Manage all VIP ATM requests * Participate in the planning and execution of multiple projects * Report directly to the department head

- working on R-admin, APTRA vision system, Vynamic viewer system & graphical user interface (switch). - Controlling ATM by Remote Admin and Monitoring System Checking hardware or software ATMs error. - Open calls with our ATMs Vendors with the errors that need Engineers (SLM). - Open calls with First Line Support Vendors Technicians till solving the sent errors. - Monthly Cash forecasting for the ATMs and request the cash. - Checking the ATMs that need to be replenished and send them in Daily sheet with specific amount of every ATM through e-mail to the CIT according to the withdrawal levels of every ATM. - Create ticket (with Logs) on Enterprise Ticketing System with every error or issue. - Support back-office team if they faced any problem with the E-journal or the ATMs. - Send daily Handover at the end of every shift with the postponed errors and down ATMs. - logging on ATM remotely administrator to through batches or Atm self test fixing the issue & check ATM data IP, host, port, files, remotpeer configurations, cash dispenser confirm, terminal ID, computer Name and read the E-journal to check transactions and issue. - check and solve the ATMs that need forex screens or regular screens and install it using R-admin - here is the errors that I can fix it remotely using R-Admin (card reader errors, anti-skimming, dispenser fatal, cassettes lock, not loading, forex, screens)+ - I can help the CIT to solve the issue by Directing him to detecting & locates issue. -capable of working on all different types & classes of ATMs such as NCR, debold, wincor,and Debold nixdorf ATMs. -check the ATM connection with the router by checking the ATM & router ping. - sent the ATM that's down because of router or connection issue that required network technician. -Checking all the mails that sent to ATM monitoring group & replied it. -follow with all departments that's related to our ATM department. -train the new Comers and help them with work