Abdelrahman Elkhaberi

Key Skills: • knowledge of IoT architecture, protocols, and platforms. Familiarity with sensor technologies, data analytics, and cloud platforms. • Ability to learn and adapt to new technologies quickly. Proficient in preparing solution documentation. • Excellent communication and presentation skills.. Strong problem-solving and analytical abilities. • Developed strong client relationships through effective communication, resulting in increased customer satisfaction and retention. • Provided valuable insights to product management and marketing teams for continuous improvement of products and messaging. • Resolved problems with high-profile customers to maintain relationships and increase return customer base. • Collaborated with upper management to implement continuous improvements and exceed team goals. Projects and Experience: • Real-Time Fleet management Tracking System o Developed a real-time tracking system for fleet management using GNSS and IoT sensors. o Implemented data visualization dashboards for monitoring vehicle locations and optimizing routes. • Indoor Tracking and Asset Management o Created an indoor tracking solution to monitor the location of assets within a facility. o Utilized RFID and BLE technologies to ensure precise and real-time tracking. • Smart Waste Management System o Designed a smart waste management solution to optimize waste collection routes and schedules. o Integrated sensors to monitor bin levels and automate notifications for pickups.

• Developed strong client relationships through effective communication, resulting in increased customer satisfaction and retention. • Mentored junior pre-sales engineers in developing their skills, contributing to overall team success and career growth. • Provided valuable insights to product management and marketing teams for continuous improvement of products and messaging. • Played an instrumental role in achieving revenue targets consistently quarter over quarter through effective pre-sales activities. • Supported the sales team in closing deals by addressing complex technical issues, ensuring seamless customer onboarding. • Enhanced sales team performance by implementing comprehensive pre-sales strategies and processes. • Built relationships with customers and community to establish long- term business growth.

• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support. • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations. • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

 Created customized action plans for underperforming team members to help them reach their full potential in the role. Developed strong relationships with key clients, ensuring their needs were consistently met.  Built camaraderie within the team by organizing events and activities that fostered a strong sense of teamwork and collaboration

 Increased ticket sales by developing and implementing effective telesales strategies.  Enhanced overall telesales performance by regularly evaluating and refining call scripts, techniques, and strategies.  Increased sales revenue by developing and implementing targeted telesales strategies.  Established rapport with prospects quickly, fostering trust and credibility in the telesales process.