Abdelkader Soltani

• Teaching English language skills, including reading, writing, speaking, and listening, to students across different grade levels. • Designing and administering tests, quizzes, and other assessments to evaluate student progress and understanding. • Collaborating with colleagues to develop and adapt the English curriculum to meet the needs of your students. • Keeping parents informed about their child’s progress and addressing any concerns they may have. • Participating in ongoing training and workshops to stay updated on the latest teaching methods and educational trends. • Maintaining discipline and creating a positive learning environment that encourages student engagement and success. • Incorporating cultural elements into lessons to help students connect with the material in a meaningful way. • Completing necessary paperwork, such as attendance records, grade reports, and lesson evaluations.

Respond promptly to customer inquiries via phone, live chat, and web portal. Maintain a polite and professional demeanor in all communications. Assist customers in understanding how to effectively use eviivo technology. Diagnose and resolve technical problems related to eviivo software. Handle general business inquiries related to guest reservations. Interact with major travel agencies to address reservation-related issues. Provide support across various channels with equal comfort and efficiency. Ensure consistent messaging and service quality across all support channels. Document customer interactions and technical issues accurately. Generate reports on common customer inquiries and technical issues. Stay updated on eviivo products and services. Participate in training sessions to enhance technical knowledge and customer service skills. Manage customer inquiries efficiently in a fast-paced environment. Prioritize tasks effectively to meet service level agreements (SLAs). Collect feedback from customers regarding their support experience. Collaborate with the team to implement improvements based on feedback.

Conversation Practice: Facilitating conversation sessions to enhance learners' speaking and listening abilities, providing opportunities for them to practice and gain confidence in using English. Communication and Collaboration: Maintaining open and effective communication with learners, addressing their questions and concerns, and collaborating with other facilitators or language professionals to share resources and ideas. Technology Integration: Incorporating technology tools and resources into lessons to engage learners and enhance language learning experiences, such as using language learning apps, online resources, or multimedia materials. Language Assessment: Conducting assessments to evaluate learners' language proficiency, identifying areas of improvement, and providing feedback and guidance.

Instruction: Delivering lessons and facilitating learning experiences in accordance with the curriculum and educational standards. Lesson Planning: Designing and preparing engaging and effective lesson plans, incorporating appropriate teaching strategies and resources. Classroom Management: Maintaining a positive and organized classroom environment, managing student behavior, and enforcing classroom rules. Assessment and Evaluation: Developing and administering assessments to evaluate student progress and understanding, providing feedback, and grading assignments. Individualized Instruction: Identifying and addressing the unique needs and learning styles of students, adapting teaching methods and materials accordingly.