abdelhamed safwat

Team Lead Manager @ saib

About

Alternative Delivery Channels(E- channels) Development & Improvement Analyze transactions through (ATMs / Mobile Branches / Call Centre / Internet Banking / SMS). Any other channel that the bank may develop from time to time. Optimize channel transaction levels. Initiate partnerships/ joint programs with third parties to open up new revenue streams for each channel – Developing business cases and concept papers. Project Management of all projects pertaining to channels – Interaction with External Partners, ITD, Legal department, RMD, etc. Insure adequate service level standards, process flow, and delivery time. Research on new technology/ standards available for each delivery channel and upgrade/optimize functionality of each channel, and develop new channels. Recommend adequate distribution of channels across the market, especially with regards to ATM. Facilitate distribution of communication across channels as requested by the Advertising/ Communication department.

Country

City

Egypt

Industry

Banking

Skill

Vendor Management, Analysis, Banking, Retail Banking, Risk Management, Team Management

Experience

Team Lead Manager

saib

2022-11 - Present · 3 yrs 11 mos

Assistant Manager

Banque du Caire

2019-2 - 2023-1 · 4 yrs

Egypt

ATM Marketing & Development

Web site manager & ATM Support manager

ALEXBANK

2009-8 - 2023-1 · 13 yrs 6 mos

Website manager and Alternative Delivery Channels(E- channels) officer  Development & Improvement of Bank Website.  Analyze transactions through (ATMs / Mobile Branches / Call Centre / Internet Banking / SMS).  Any other channel that the bank may develop from time to time.  Optimize channel transaction levels.  Initiate partnerships/ joint programs with third parties to open up new revenue streams for each channel – Developing business cases and concept papers.  Project Management of all projects pertaining to channels – Interaction with External Partners, ITD, Legal department, RMD, etc.  Insure adequate service level standards, process flow, and delivery time.  Research on new technology/ standards available for each delivery channel and upgrade/optimize functionality of each channel, and develop new channels.  Recommend adequate distribution of channels across the market, especially with regards to ATM.  Facilitate distribution of communication across channels as requested by the Advertising/ Communication department.

ATM Support Manager

ALEXBANK

2009-8 - 2023-1 · 13 yrs 6 mos

ATM support manager

ALEXBANK

2009-9 - 2019-2 · 9 yrs 6 mos

ATM Team leader &E- channels Supervisor

ALEXBANK

2009-8 - 2018-12 · 9 yrs 5 mos

Alexbank

ATM Team leader &E- channels Supervisor  Experience in leagin large regional & global initiatives or teams Managed an agile delivery team to conceptualise ideas and execute new solutions within the ATM network including improved user design interface experience,new functionalities,for instance new system upgrades and Careless ATM withdrawal  Analyze transactions through (ATMs / Mobile Branches / Call Centre / Internet Banking / SMS).  Any other channel that the bank may develop from time to time.  Optimize channel transaction levels.  Initiate partnerships/ joint programs with third parties to open up new revenue streams for each channel – Developing business cases and concept papers.  Project Management of all projects pertaining to channels – Interaction with External Partners, ITD, Legal department, RMD, etc.  Insure adequate service level standards, process flow, and delivery time.  Research on new technology/ standards available for each delivery channel and upgrade/optimize functionality of each channel, and develop new channels.  Recommend adequate distribution of channels across the market, especially with regards to ATM.  Facilitate distribution of communication across channels as requested by the Advertising/ Communication department. Development & Improvement of Bank Website.