Abdallah Dowlut

Engage and guide clients to optimal solutions, ensuring prompt sales inquiry responses. Conduct surveys and propose suitable solutions, collaborating with teams for high customer satisfaction. Partner with the marketing officer to develop and execute campaigns. Research and document client requirements, transferring knowledge to technical and product teams.

Generated sales through upselling and cross-selling while serving as the primary customer contact. Maintained long-term client relationships, ensuring timely delivery of products and services. Communicated client needs, tracked metrics, and managed transaction records. Aligned client and company goals by managing projects, identifying growth opportunities, and coordinating with staff and sales teams. Planned project scope, activities, schedules, estimates, and budgets; conducted risk analysis and monitored progress. Led teams, managed vendors, controlled quality, and ensured benefits realization.

Built, led, motivated, and mentored teams, fostering talent development and career progression Organized teams, scheduled tasks, and allocated resources while monitoring staff performance Provided one-on-one coaching, personnel development, and managed employee relations Implemented continuous process improvement, fostering collaboration and communication for team enhancement Planned for succession and utilized critical thinking for effective decision-making