Abdallah Dalahmeh

Technical Consulting Engineer @ Estarta Solutions

About

Cisco Collaboration engineer with 5 years of experience as Cisco TAC, holding CCIE Collaboration.My excellent communication and problem-solving skills, combined with a strong work ethic, make me a valuable asset to any organization.As a Cisco TAC Engineer at Estarta Solutions, I provide remote support and troubleshooting for Cisco customers across various collaboration products, such as CUCM, CUBE, voice gateways, and third-party integrations. I have successfully handled complex and urgent cases, resolving technical issues and ensuring customer satisfaction.I have a strong background and interest in network administration, voice over IP, cloud computing services and Cisco networking, as evidenced by my CCNA, CCNP and CCIE certifications. I also have skills in routing, switching, and active directory, and I can use networking tools such as Wireshark and packet captures. I am motivated to learn new technologies and enhance my professional development, while contributing to the organization's profitability and goals.

Country

Jordan

City

Amman

Industry

Computer Networking

Skill

Technical Support, Windows Server, Microsoft SQL Server, Powershell, Virtual Private Network (VPN), Microsoft Azure, Office 365, Microsoft Exchange, SIP Trunking, Session Initiation Protocol (SIP), Contact Centers, Session Border Controller, Call Routing, Soft Skills, Interpersonal Skills, Internet Protocol Suite (TCP/IP), Transmission Control Protocol (TCP), LAN-WAN, IP Phones, Hypertext Transfer Protocol (HTTP)

Experience

Technical Consulting Engineer

Estarta Solutions

2025-4 - Present · 1 yr 6 mos

Amman, Jordan

UCCE solution

Cloud Engineer ||Cisco TAC Engineer

Estarta Solutions

2024-4 - 2025-4 · 1 yr 1 mo

Amman, Jordan

* Manage all aspects of Cisco Cloud services from the Control Hub, ensuring seamless integration with other solutions. * Integrate on-premises systems with Cisco Cloud to enhance functionality and provide hybrid collaboration capabilities. * Execute all necessary configurations within Cisco Cloud and Azure, along with troubleshooting to ensure optimal integration and functionality. * Integrate Cisco Cloud solutions with Microsoft environments (Azure, on-prem Exchange Server, Office 365) to enable WebEx meetings and calls on Cisco devices. * Synchronize users from Azure Active Directory to Cisco Control Hub for streamlined collaboration and efficient user management. * Provide advanced troubleshooting and support for various issues with WebEx applications across desktop and mobile platforms. * Address customer concerns related to call quality, meeting accessibility, and overall performance to enhance the user experience. * Maintain a comprehensive understanding of customer environments within Cisco Cloud and Azure to provide targeted support and tailored solutions.

VoIP Engineer || Cisco TAC Engineer

Estarta Solutions

2021-3 - 2024-4 · 3 yrs 2 mos

Amman, Jordan

* Provide full support/Troubleshooting for the following Cisco Collaboration products (CUCM. CUBE, Voice Gateway's, CUC, UCCX & 3rd party integrations "LDAP....etc"). * Escalate individuals related teams after check and make all needed troubleshooting from our side. * Can be involved on some related field i'm good to handle (Routing, Switching and active directory) and skills to use some networking tools such as "Wireshark- Packet Captures, And above products logs). * Providing Remotely support for customers.