Abdallah Alqarout

Technical Consulting Engineer | Cisco Collaboration @ Estarta Solutions

About

Cloud Support Engineer with hands-on experience in Cisco Cloud Collaboration solutions, including voice, video, and messaging platforms. Skilled in troubleshooting technical issues, analyzing root causes, and delivering efficient resolutions across multiple support channels.Experienced in networking fundamentals, VoIP technologies, and cloud-based systems, with a strong ability to diagnose and resolve connectivity and system-related issues. Proven ability to work with cross-functional teams and support customers in fast-paced environments while maintaining high service quality.Passionate about cloud computing and continuously developing skills in AWS, networking, and modern IT infrastructure. Focused on growing into a Cloud Engineer role and building expertise in scalable, cloud-based solutions.

Country

Jordan

City

Amman

Industry

Sporting Goods

Skill

Machine Learning, Large Language Models (LLM), WebEx, Microsoft Entra ID, Log Analysis, Vidcast, Salesforce.com, Microsoft Azure, Jira, Single Sign-On (SSO), Slido, Voice over IP (VoIP), Cisco Collaboration, Cloud Support Engineer, Software as a Service (SaaS), Help Desk Support, Remote User Support, Networking, IP Networking, Internet Protocol Suite (TCP/IP)

Experience

Technical Consulting Engineer | Cisco Collaboration

Estarta Solutions

2026-4 - Present · 6 mos

Amman, Jordan

Providing technical support and technical consultation for Cisco Cloud Collaboration solutions and services, including Webex, Slido, Socio, Vidcast, and Cisco Cloud Devices. Handling customer issues across voice, video, messaging, events, and cloud collaboration platforms. Troubleshooting SSO, Microsoft Entra ID / Azure AD, network-related issues, Cisco cloud device problems, and collaboration platform incidents. Collecting and analyzing logs to identify root causes and resolve technical issues efficiently.

Technical Support Engineer – Cloud POS System

NARD POS

2025-10 - 2026-5 · 8 mos

Amman, Jordan

Cloud Support Engineer specializing in POS systems, handling troubleshooting, system configuration, and network-related issues to ensure high availability and performance. •Troubleshooting hardware and software issues related to POS systems. •Installing and configuring POS terminals, printers, and network devices. •Supporting cloud-based POS platforms and resolving connectivity issues. •Assisting clients remotely using remote support tools. •Diagnosing network issues related to POS systems (LAN, routers, switches). •Managing user accounts, permissions, and system configurations. •Monitoring system performance and ensuring service availability. •Providing technical guidance and training to end users. •Escalating complex technical issues to higher-level support teams. •Documenting incidents, solutions, and technical procedures.

Assistant Team Manager

PUMA Group

2023-2 - 2025-10 · 2 yrs 9 mos

Amman, Jordan

As an Assistant Manager at Puma, I'm at the heart of the action, driving excellence in retail operations and delivering exceptional customer experiences. I thrive in a dynamic environment where every day brings new challenges and opportunities.

Sales And Marketing Specialist

Stars Group

2021-1 - 2022-12 · 2 yrs

Amman, Jordan

As the In-Charge Cashier and Team Leader at Skechers, I bring enthusiasm, leadership, and a passion for footwear to the forefront of our retail operations. With a focus on delivering exceptional customer service and driving sales, I thrive in a fast-paced environment where teamwork and dedication are paramount.