Abigail MacFarlane

This position consists of greeting, welcoming, screening, registering/admitting patients, directing visitors to the proper location, sorting incoming and outgoing mail and packages, maintaining department schedules, answering and forwarding telephone calls, and performing other general clerical duties.

I was privileged to have worked for the Government of New Brunswick as an Administrator, reporting to the Director of Population Health, Regional Manager of Community Development, Regional Manager of Indigenous Health, and casually for Addiction & Mental Health Services.

Before I graduated from College, I was offered a job at the Upper River Valley Hospital as a Switch Board Operator. This position is also known as a Telecommunications Officer. The duties consisted of working hand-in -hand with internal workers, all while serving the needs of the public, as one of the front desks of the hospital. We handle all incoming calls, respond to alarms, codes, and control the paging-system, as well as maintain and distribute work schedules to the departments of the hospital. Our department worked in collaboration with Admitting and Registration, and this consisted of exchanging relevant information in order for our department processes to run smoothly and coherently.

As a college student, I spent my weekends working at the Crabbe Mountain Inn as a server. My responsibility as a server was to greet customers, arrange table settings, provide menus, take and serve food/drink orders, clear tables, dish-wash, tidy the area, deliver checks, and collect payments, all while providing wonderful customer service. When I was not waitressing in the restaurant, I helped out in different areas at the Inn. I would bring customers to their room(s), and clean the rooms/washrooms of the building.

Near the end of my two-year Business Administration Management program at NBCC Woodstock, I completed a Business Internship at Ryan's Pharmacy, located in Nackawic, NB. The work practicum was a key component to complete of the two-year college program. I took on the role as an Administrative Assistant, and assisted with day-to-day operations. Some of my duties included: filing paperwork, addressing inquiries in person/over the telephone, assisting in the payroll/accounting department, dealing with inventory and putting away stock, ringing in customers for their orders, and lastly, I managed the paperwork for the COVID19 Vaccinations, and worked collaboratively with the co-owner, as he ruled out this process.

I was honored to be given the opportunity to work for Elections New Brunswick. My role as an information officer was to direct electors to the appropriate tables to vote and to answer any relevant questions. As a worker on the front line, I helped make it possible for electors to vote in an orderly fashion.

For my first official job, I was a cashier at the Great Canadian Dollar Store. My primary role was to assist customers with the check-out process and bag their items while providing excellent customer service. Aside from fulfilling cashier duties, I stocked shelves, faced merchandise, priced items, and dealt with invoices, and inventory.

Before I attended Business College in the fall, I took on a summer job as an Office Assistant for the Nackawic Recreation Department. Some of my duties consisted of performing general office clerk duties and errands, which included handling incoming calls/emails, filing paperwork, recording information as needed, creating, maintaining, and entering information into databases, and coordinating events, as necessary, like Summer Sports Registration, Staff Lunches/Dinners, and Community Events.