Abby Drongpa

IT Support Student Assistant @ Cal Poly Information Technology Services

About

Hello! I'm a recent Statistics major grad with a minor in Industrial Technology from Cal Poly SLO. I'm on the lookout for opportunities that will allow me to broaden my network and extend my knowledge in my fields of study. My current focus is on finding opportunities with roles in product or business analysis. I'm keen to acquiring practical experience within the industry and apply the skills I've developed through my academic journey at Cal Poly. I look forward to contributing my knowledge and always learning more!

Country

United States

City

San Luis Obispo

Industry

Computer Software

Skill

JMP, R (Programming Language), Python (Programming Language), SAS (Programming Language)

Experience

IT Support Student Assistant

Cal Poly Information Technology Services

2023-11 - Present · 2 yrs 11 mos

San Luis Obispo, California

- Efficiently managed and maintained service request tickets, ensuring timely and effective support for Cal Poly students, staff, and alumni. - Troubleshoot and resolve network connection issues, along with hardware and software problems across multiple computer systems in offices campus-wide.