Abby Cullen

Lead and support a team of 10–12 staff, ensuring clear daily direction, task allocation, rota management, holidays, and sickness/absence monitoring. Conduct return-to-work meetings and manage cases relating to lateness, short-term, and long-term sickness. Manage and maintain multiple booking systems, including overnight accommodation and committee/meeting room bookings. Act as primary point of contact for a wide range of enquiries, including maintenance, security, MPs, MP staff, and contractors. Oversee day-to-day office operations, ensuring seamless service delivery and quick resolution of urgent issues. Coordinate and facilitate mass public lobbies, managing access for 50–500 attendees and ensuring parliamentary protocols are met. Maintain high-volume shared inboxes (two departmental inboxes plus personal inbox) and ensure timely responses. Support building operations including deliveries, contractor coordination, and front-of-house duties. Regularly represent the team in board/department meetings and communicate operational updates. Trusted as the “go-to” person for guidance, problem solving, and keeping the department running smoothly.

Delivered front-of-house and administrative support to staff and visitors. Responded to high-pressure customer queries with professionalism and accuracy. Maintained detailed electronic records and booking systems. Assisted with IT setups, meeting room preparation, and event support. Ensured service delivery standards were met during busy parliamentary periods.

Managed daily shift operations, staff rotas, and team performance. Resolved customer complaints and ensured high service standards. Oversaw cash banking, stock control, and deliveries. Provided leadership during high-volume trading periods.

Managed incoming calls, enquiries, and customer bookings. Coordinated party bookings and processed deposits. Handled cash transactions and provided customer support.

Catering (A), Dance (B), Travel & Tourism (B), English (C), History (D), Maths (E), Science (Pass)