Abbey Vining

• Oversee all sales operations for multiple automotive brands and pre-owned inventory. • Lead a high-performing team to drive sales growth and enhance customer experience. • Developed and implemented CRM strategies to optimize lead follow-up and closing performance. • Collaborate with finance and service teams to streamline the customer journey from start to finish.

• Lead new and pre-owned vehicle sales operations, focusing on performance, process, and people. • Drive department profitability through effective coaching and development of a high-performing sales team. • Ensure exceptional customer experience across all touchpoints, fostering a strong sales culture.

• Collaborate with lenders and banks to secure optimal financing terms for customers. • Train and motivate the sales department to enhance performance and customer service. • Monitor dealership performance and implement policies to ensure operational efficiency. • Purchase used vehicle inventory through private parties and auctions to maintain stock levels.

• Managed the financing process for vehicle sales, ensuring all documentation was completed accurately. • Collaborated with dealership management and the sales department to meet dealership goals. • Provided exceptional customer service by assisting customers in obtaining car loans. • Promoted and sold back-end products to enhance customer satisfaction and dealership revenue.

• Managed vehicle financing and insurance offerings, ensuring customers received comprehensive product explanations. • Established and nurtured relationships with lending institutions to secure competitive interest rates. • Processed financing and leasing deals accurately, adhering to all regulatory requirements. • Prepared necessary paperwork and contracts to facilitate smooth deal closures.

• Specialized in establishing productive relationships with customers to facilitate financing options. • Collaborated with lenders and banks to secure optimal terms and rates for customer transactions. • Ensured compliance with all company policies while promoting and selling backend products.

• Drove the company's market position by identifying and pursuing new business opportunities. • Established and nurtured key customer relationships through networking and industry contacts. • Negotiated and closed business deals, ensuring alignment with long-term strategic goals. • Maintained a comprehensive understanding of market conditions to inform decision-making.

• Conducted online sales activities and managed follow-ups on inquiries for new and used car sales. • Nurtured client relationships through outbound calls, leading to increased on-site visits and sales closures. • Maintained quality control and satisfaction records, consistently seeking improvement in sales processes.

• Provided exceptional support to the top sales representative, enhancing customer relations and follow-up processes. • Developed and implemented effective online marketing strategies to boost vehicle sales. • Organized and maintained the CRM system to streamline customer interactions and improve sales efficiency.

• Partnered with managers to anticipate and meet evolving talent needs across multiple states. • Developed and executed targeted recruiting plans for Michigan, Indiana, Illinois, and New York. • Cultivated relationships with prospective talent and maintained ongoing communication with hiring managers.

• Initiated automotive services and repairs by identifying performance issues and customer requests. • Developed estimates and repair orders while maintaining customer rapport and accurate records. • Advised customers on necessary routine maintenance and inspected vehicles to diagnose problems. • Managed and dispatched all new and used vehicle inventory at Zeigler Automotive Group in Grandville, Michigan.

• Achieved maximum sales profitability and growth within assigned territory by effectively selling company products. • Developed and maintained strong business relationships with both current and prospective customers. • Utilized a relationship-based approach to secure new business accounts through proactive outreach.