abbey kortz

Selling in the group tickets, season tickets and corporate sponsorship areas. Created and executed new programs that increased focused areas. Handle all ticket donation requests for outside organizations. Executed the sales plan using effective techniques. Convert prospects to clients; successfully conducted telephone sales calls to both new and existing customers, and utilize effective closing techniques. Convincingly present proposals over the phone and in person during site inspections and appointments. Successfully up-sell existing clients to higher items. Handle objections and solve customer problems. Writing, assembling, and submitting corporate funding requests, including letters of intent, solicitation letters, proposals, budgets, acknowledgements, presentations and maneuvered in the Archtics system. Establishing, cultivating, and maintaining personal contact and relationships with corporate partners. Tracked and ordered all group inventory. Coordinator of all Fan Relations.

Work with client services, sales representatives or dealers to understand needs, explore options and arrive at solutions that result in increased sales. Receive and review specials request fax form, discuss and review request with Specials Manager as required, ensuring a timely turn around within published guidelines. Responsible for providing excellent customer service both internally and externally. Responsible for the receipt of requests to manufacture non-standard products. Search database for same or similar specials request to determine next steps in development process. Issue quotations for accepted special product requests using the specials costing models. Update and maintain complete files for all approved special product requests. Facilitate the scheduling process for special products once ordered, relaying details to Specials Manager and Product Development Coordinator. Maintain, compile and document monthly reports of quotations issued.

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Troubleshoot customer issues over the phone. Use automated information systems to analyze the customer’s situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Responsible for compiling and generating reports as they relate to customer service surveys.

Supervise events, coordinated events, schedule events, and manage employees.

Promote Fry-Wagner, increasing sales opportunities and thereby maximize revenue for the company. Responsibility: Develop the pipeline of new business coming in to the company. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors.

Coordinated execution of email broadcast campaigns, public relations, marketing trade shows and events, outbound calls, media advertisements, field promotions, customer communications, and other marketing plans. Represented companies in different branding activities. Frequently managed online marketing campaigns successfully and published write-ups on social networking websites and blogs. Assisted company marketing managers in coordinating and integrating various marketing and communication activities. Developed various marketing materials such as brochures, white papers, product descriptions, standardized sales scripts, proposals, presentations and newsletters. Supervised production and implementation marketing materials. Wrote, maintained, and updated web content on a monthly basis. Achieved a greater audience through newsletters by effectively using latest technology. Created a scoring system to evaluate optimized quality opportunities. Developed strategies with clear objectives, targets, and effective measures.