Alioune Badara DIOP

Founded and led WangoMSP from inception to become a leading MSP with a portfolio of 150+ clients. # Achieved consistent annual revenue growth of 35% by executing a client-centric approach, providing cutting-edge IT solutions, and cultivating enduring customer relationships. # Developed and mentored a talented team of 85 professionals, fostering a culture of innovation, collaboration, and excellence. # Diversified service offerings to meet evolving industry demands, maintaining a competitive edge in the marketplace. # Forged strategic partnerships with key vendors and technology providers, enabling the company to deliver stateof-the-art solutions while optimizing costs. # Maintained stringent compliance standards, staying ahead of regulatory changes and ensuring the highest levels of data security and privacy.

TBS West Africa, a subsidiary of the global TBS group, embodies the power of South-South collaboration, strategically positioned to lead the industrial landscape of security systems in West Africa. Our mission is to deliver cutting-edge, reliable, and innovative security solutions tailored to the region’s unique challenges and opportunities.

Lead a team of IT professionals for the daily operation and technical support to users and the organization's IT infrastructure. # Oversee daily operations, ensuring prompt resolution of technical issues and requests. # Mentor and train support team members, resulting in a 90% improvement in staff satisfaction ratings. # Collaborate with other UN IT departments to drive technical projects and initiatives to successful completion.

Headhunted by RTI to improve levels of support and implementation support in USAID project offices across several countries in West & Central Africa. Accountability: 15 -20% Level 3 IT Infrastructure support and 80% project management (25% infrastructure; 40% applications; 10% communications).

Provides strategic input, direction and guidance to steer IT infrastructure, planning and development projects, working across multiple positions and supporting staff in resolving IT related problems remotely and on-site. Ensuring consistent service and customer alignment across West Africa via knowledge sharing, regular team meetings, mentoring and identifying training and development gaps. # Improved support levels and cut IT operational costs by working collaboratively with vendors and contractors across projects in West Africa to establish SLA’s. # Managed project scope, balanced needs vs. wants, and oversaw delivery of tools, training, and processes.