Aastha Dongle

• Replaced manual inventory logs with an Excel-based tracking system for 500+ book titles, improving stock accuracy and enabling faster vendor coordination, which reduced stockout cases by 25% • Used SQL to extract and analyze delivery and customer feedback data, identifying recurring delay causes and collaborated with vendors to streamline last-mile fulfilment, cutting repeat delay cases by 18% and reducing customer complaints by 22% • Collected and analyzed customer feedback on delivery experiences, identifying three recurring pain points that accounted for roughly 35% of complaints and worked with the operations team to adjust key steps in the delivery workflow, reducing related complaints and improving delivery consistency

• Collected and analyzed delivery data to identify suppliers causing delays, addressed errors with them, and implemented process improvements that reduced late shipments and improved on-time delivery for customers and the operations team • Structured procurement and inventory datasets in Excel by correcting errors and standardizing entries, improving data accuracy by 30% and reducing item-code and quantity mismatches during purchasing • Designed a simple step-by-step flow for the order-to-dispatch process that removed unnecessary approvals, reducing internal lead time from 3 days to 1 day and improving order fulfilment speed by 20%