Aashir A.
Senior Project Manager @ Westwell
About
As a dedicated Senior After-Sale Project Manager, I specialize in delivering exceptional post-sales support and ensuring customer satisfaction through effective project oversight. With over 9 years of experience in managing complex after-sale processes, I excel at coordinating cross-functional teams, troubleshooting issues, and executing tailored solutions that meet clients' needs. My commitment to building strong client relationships and continuous improvement has consistently driven customer retention and loyalty. Passionate about streamlining operations and optimizing service delivery, I thrive in dynamic environments where I can leverage my strategic planning, problem-solving skills, and leadership to achieve excellence.
China
Shanghai
Consumer Goods
Project Planning, Technical Project Leadership, Customer Relationship Management (CRM), Project Coordination, Project Commissioning, Ai robot, Hospitality Industry, Post-Sales Support, Technical Assistance, Human-robot Interaction, Service robot, Customer Support, Customer Engagement, Strategic Communications, Robot Operating System (ROS), Robotics, Sales, Robot Framework, Robot Control, PL/SQL
Experience

Senior Project Manager
Shanghai, China
(1) Actively communicate and coordinate the cooperation with owners, supervisors, subcontractors, and industry authorities; establish an effective communication mechanism. and organize the completion of customer-side acceptance. (2) Fully responsible for the overall project planning and on-site implementation deployment plan, as well as a series of management tasks including on-site deployment, operation, maintenance, testing, safety, and quality. (3) Responsible for on-site deployment, functional testing, joint debugging, and customer training during the project implementation process. (4) Responsible for coordinating and solving various problems that arise during on-site deployment and debugging, and taking the lead in formulating and implementing solutions. (5)Through reasonable resource allocation, implement duties such as organization, planning, command, coordination, control, and encouragement in daily work, ensuring that on-site project quality and schedule objectives are achieved on time and with quality. (6)Strictly adhere to the relevant rules and regulations of the domestic company, including personnel, expenses, administration, etc., and provide regular reports. (7) Establish a good reporting mechanism, using tools like Jira and Confluence to report on-site conditions and issues to the relevant domestic teams in a timely manner and manage follow-ups. (8) Coordinate on-site resources to meet the domestic R&D team's needs for new features or test requests.

Technical Support Team Lead(NCSA Region)
Shanghai, China
- Leading a Team Of AfterSale Engineers in NCSA Region. - Responsible for International Post Sale Technical Support, including marketing and product promotion. - Robotic Operations , Robot Solution Providing and Customer training (Online/Offline). - Support of key customers, which is not limited to the development of foreign markets, but also customer maintenance, provide technical support, import and export management, equipment (including raw materials and components). - Responsible for the technical support of foreign customers, provide customers with post-sales technical support and technology promotions work to maintain customer resources and to prevent the loss of customers to promote new products and new projects. - In accordance with the company's development goals, participate in the development of corporate marketing strategy and in the establishment of corporate customer service system. - Acquire and maintain after-sales service information (customer service files, quality tracking and feedback) - Communicate product quality information with research and development, testing and other departments and make suggestions for improvement - Organize personnel to implement technical upgrading services for customer products; - the development of after-sales service personnel training program and implementation; - Carry out customer satisfaction survey, formation of a constructive document to the relevant leaders to make decision-making reference. - Customer training , Troubleshooting , and Supporting OnSite and OffSite.

Technical Support Engineer
Shanghai, China
- Responsible for International Pre/Post Sale Technical Support, including marketing and product promotion. - Support of key customers, which is not limited to the development of foreign markets, but also customer maintenance, provide technical support, import and export management, equipment (including raw materials and components). - Responsible for the technical support of foreign customers, provide customers with post-sales technical support and technology promotions work to maintain customer resources and to prevent the loss of customers to promote new products and new projects. - In accordance with the company's development goals, participate in the development of corporate marketing strategy and in the establishment of corporate customer service system. - Acquire and maintain after-sales service information (customer service files, quality tracking and feedback) - Communicate product quality information with research and development, testing and other departments and make suggestions for improvement - Organize personnel to implement technical upgrading services for customer products; - the development of after-sales service personnel training program and implementation; - Carry out customer satisfaction survey, formation of a constructive document to the relevant leaders to make decision-making reference. - Customer training , Troubleshooting , and Supporting OnSite and OffSite.

Product Manager
Hangzhou, Zhejiang, China
· Responsible for the support of key customers, which is not limited to the development of foreign markets, but also customer maintenance, provide technical support, import and export management, equipment for UAE Middle East Market. · Responsible for UAE City Surveillance Government Certificates i.e; SIRA, MOI, ADMCC etc. Certification job and achieved first ever VMS SIRA Approved certificate for UNV Technology Middle East. · Business Trips to Middle East and played an important role in product Promotion and marketing. · Responsible for remote Desktop Technical Support, Pre-Sale Technical Support, Post-Sale Technical Support. On-Site and Off-Site training session for new and old Products for new and Old customers. · Initiate and Follow Up Major Project by providing complete end-to-end support technically. · In accordance with the company's development goals, participate in the development of corporate marketing strategy and in the establishment of corporate customer service system. · Responsible for Certification (SIRA) of products according to Local regularities. Master the process and helping out getting certificates for the benefit of the organization. · Skilled with making Professional Presentations, Internal trainings, Documentations, Translations Materials from Chinese to English. · Strict compliance with the confidentiality system, conservative access to the company confidential information and data · Working along with team for market evaluation and survey. · Responsible for Weekly EDM marketing job and strategy for marketing. Popular Projects: · Al Wasl Project Dubai( supported as Key Solution designer , Pre/Post Sale Technical Manager) · Supported Several Video wall Solution in Abu Dhabi and Dubai for our SI. · Labor Camp Projects in Dubai Investment Park, Shopping malls in Bu Dubai, Aluminum Factory Projects, Car Showrooms etc.

Technical Suppport Engineer
Shenzhen, Guangdong, China
1. Responsible for the technical support of domestic and foreign customers, to provide customers with Pre-sales Technical Support products to complete the brand promotion and technology promotion work to maintain customer resources to prevent the loss of customers to customers to promote new products and new projects; 2. According to the company's development goals, participate in the formulation of the company's marketing strategy, the establishment of corporate customer service system; 3. Acquire and maintain after-sales service information (customer service files, quality tracking and feedback); 4. Communicate product quality information with research and development, testing and other departments and make suggestions for improvement; 5. Organization of personnel products to customers to implement technology upgrades; 6. Development of training plan for after-sales service personnel and implementation; 7. To carry out customer satisfaction survey, the formation of a constructive document to the relevant leaders to make decision-making reference; 8. Customer training work; 9. Strict adherence to the confidentiality system, conservative access to company confidential information and data. 10. Other work assigned by the leader

Sales and Marketing Manager
BABA International Travel Consultant
OFFICE # 210 ISE TOWERS, JINNAH AVENUE, BLUE AREA, ISLAMABAD-PAKISTAN

Sales and Marketing Manager
BABA International Travel Consultant
OFFICE # 210 ISE TOWERS, JINNAH AVENUE, BLUE AREA, ISLAMABAD-PAKISTAN

Student Intern
Xian Aircraft Company (XAC)
Xi‘an, Shaanxi, China
Short Internship Program in which I observed and learned engine and body repair and maintenance work at different aircrafts,observe maintenance procedure ,different heat treatment processes of aircraft parts ,I also performed non destructive testing of material etc.

Internship
Aviation Science And Technology Innovation Base
Xianyang, Shaanxi, China
We design ,build and Successfully flew Piston engine aircraft ...
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