Aaron Gonzales

As a member of a national team, lead asset management tracking programs for utility poles in a five-state region. Responsible to engage joint-use attachers and other utility pole owners in asset tracking. As a senior project manager, manage projects from initiation through data collection and to data acceptance and integration. Manage vendor relations for data collection. Subject Matter Expert for newly developed data integration program, serving as liason between field forces and development team. Train vendors on requirements for data integration. Experience with ArcGIS and data integration.

As an Inspector, coordinated and project managed the field-portion of work orders. Responsibilities included but were not limited to: pre-inspection of work orders, revising as needed for Engineering, coordinating contractor work efforts and scheduling contractors to meet or exceed deadlines. Previous experience within AT&T has included work as an outside technician with duties including copper slicing, plant locating, buried trenching, inventory control, yard management, net dsl line testing and cross-trained in copper installation and repair. Prior to becoming an outside technician, I was positioned as a technical specialist, providing analysis for engineers to determine cost-effectiveness of potential undertakings and had basic drafting experience. I held the position for more than a year before a forced reduction in departmental headcount led to the move to outside technician. Rejoined AT&T as a customer service representative, processing inbound calls for problem resolution also providing sales recommendations. Met or exceeded all sales goals and worked as a team lead when asked. Prior to transfer to technical specialist position, helped develop poorly performing sales team through one-on-one coaching and group development.

Responsible for new account development in an assigned region. Used skills in cold calling, networking, direct selling, telemarketing, and event marketing. Met or exceeded sales goals each month, including earning special recognition for closing large account.

Managed two retail locations with responsibility for hiring staff, scheduling, training. Trained network sales staff on wireless product line and assisted on sales presentations. Increased sales each month in both wireless activations and in accessories.

Determined appropriate revcommendations for customers based on their needs. Met or exceeded sales goals in wireless phones, accessories, and paging services. Actively sought leads outside of retail environment through telemarketing, networking and event marketing.