Ngooi Zhuang Wang (.

- To Configure, troubleshoot, and support Cisco/Juniper switches, routers, and firewalls remotely from L1 to L3. - Perform troubleshooting and monitoring of network incidents. - Preparation of TID and implementation for network changes. - Changes and incidents ticket management - Provide technical support which includes installation, administration, and troubleshooting on various network devices hosted in Hong Kong, Malaysia, Japan, & Taiwan - On-site prep & installation APs for client's offices. - Provide network operation and project support to APAC regions - Internal management and operation support with European regions including France, Poland, UK, US and etc. - To understand and create appropriate network diagrams and documentation. - Ability to quickly learn new or unfamiliar technology and products. - Monthly network performance & utilization report preparation. - Monthly network device backup and when needed. - Daily network health monitoring - Network OS upgrade and tech refresh implementation plan preparation. - Communicate with the client for RFS discussion, implementation, and deployment.

Team management: - - Team member coaching - Team member’s performance monitoring and metric - Resolved team conflict and misalignment (workflow) - Motivate and inspire the team Operation: - - Managing daily operation tasks, delegating, monitoring incident case progression. - Ensure the KPI of daily operation. - Handling escalated operation issues and resolve the problem together with higher tier team. - Action log preparation for incident and complaint case. - Extra attention on emergency maintenance cases - Focusing complaint case (if any) - Alert to incident cases (IT fault / DC fault) [MCB tripped, PDU outage, water seepage, natural disaster (typhoon, rainstorm, earthquake), etc] - Standby incased a terrible incident happened. (for team guidance) Reporting and weekly meeting: - - Assisting QA team to prepare the daily and weekly reports. - Monthly report for Hong Kong team. - Weekly meeting preparation by gathering feedback from the team for discussion with the manager. - Significant events and tuning the workflow.