aaron manhart

Provided support to a wide range of IQNavigator users via phone and the internal SalesForce tracking system (30-50 incidents daily)

Responsible for delivering a unified online experience to Commercial and Residential customers within the Charter, Time Warner Cable and Brighthouse Network market footprint. As a Product Manager, I am constantly focused on User Experience and Business Goals in order to bring the right product to market at the right time. This requires that I am closely aligned with stakeholders on key objectives and performance indicators. It also requires empathy for customers which is cultivated through user interviews, usability tests and site traffic analysis.

* Served as the Technical Business Analyst / Subject Matter Expert in regards to integrations to/from client ERP systems (PeopleSoft, Oracle, SAP). * Performed Business Analysis practices to facilitate requirements gathering as a part of implementation teams (~25 implementations total). * Wrote ~125 functional requirements for custom flat files, web services (HR-XML compliant) as well as SAML 2.0 compliant Single Sign-on integrations.

I lead a group of highly entrepreneurial and empathetic Agile Product Owners who are distributed across multiple development teams. We drive roadmap vision and delivery of the My Spectrum app to put robust account management tools into the hands of our customers. Partnering with incredibly creative Product Managers, Designers and Developers, we are capable of delivering highly complex features that integrate end-to-end Internet/TV/Voice network telemetry, recurring payment processing, and rich support content with the latest mobile technologies.

* As a Product Manager, I interface with internal and external stakeholders to build strategic features while working as a Product Owner on multiple Agile Scrum teams writing user stories within the Jira/Confluence application. * Implemented a Single Sign On UI that saves 500 developer hours/year and allows the implementation teams to configure SSO outside of a monthly release cycle. * Implemented a workflow UI that allows end users to configure dynamic approval workflow logic for objects within the application. * Worked on an invoice project that is projected to save the company $1.5M/yr when released. * Worked directly with UI/UX teams to build wire frames to provide to developers along with user stories.

I was the lead technical support for 5 Enterprise accounts including Accenture and State Street Bank and was charged with assisting them with technical needs they have regarding the IQN application. I gathered client requirements in order to provide best practice solutions to streamline their procurement processes.

Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.