Aaron Duysen

Provided exceptional customer service by promptly responding to inquiries and resolving issues Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery Resolved billing discrepancies by collaborating with the finance team, resulting in a XX% reduction in accounts receivable errors Utilized CRM software to document customer interactions and maintain accurate records for future reference Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenues Receive and ship merchandise daily, keeping accurate manifests and logs Coordinate product delivery routes with delivery drives both local and out of town delivery routes

Developed and implemented strategic business plans to drive growth and increase profitability Managed a team of 15 employees, providing leadership, guidance, and support Oversaw budgeting and financial management, ensuring the company's financial health Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency Created effective marketing strategies to promote the business and attract new customers Utilized social media platforms to expand brand awareness and engage with target audience Analyzed market trends and competitor activities to identify opportunities for business expansion Maintained high levels of customer satisfaction through exceptional service delivery Implemented quality control processes to ensure consistent product/service excellence Conducted regular performance evaluations for employees, providing feedback for improvement as needed Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly Successfully launched and operated a small business, overseeing all aspects of daily operations

Daily operations, managing multiple departments and managers with a staff of 47 or more Responsible meeting or exceeding sales goals Responsible for managing payroll Responsible for managing inventory control Responsible for ATF compliance Responsible for P & L Responsible for HR, recruiting, hiring, onboarding, benefits, training and termination of team members Responsible for all E-commerce and BOPUS orders Responsible for cash handling, bank deposits Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis Developed and executed marketing campaigns to increase brand awareness and attract new customers Ensured compliance with company policies, procedures, and safety regulations at all times Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment Developed employee schedules based on business needs while effectively managing labor costs within budget constraints Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events Developed and maintained strong relationships with key customers, addressing their needs Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement

Increase DIY and commercial sales Manage payroll, inventory Full P&L responsibility Manage 10+ employees Responsible for all daily operations Responsible for daily, weekly, quarterly and yearly KPI's HR responsibilities recruiting, hiring, onboarding, benefits, training and terminating employees. Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis Analyzed sales data and market trends to identify opportunities for product assortment optimization Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability Coordinated with corporate headquarters on product assortment decisions based on local market demands

Scheduling all work and bay management Provide customer service in store and on the phone Record and code all outside invoices Provide support to upper management and service technicians Responsible for increasing sale, ticket average, and car count Responsible for hiring and training all new employees Responsible for cash drawer accuracy Responsible for opening and closing duties Responsible for monthly inventory Responsible for monthly P & L HR responsibilities recruiting, hiring, onboarding, benefits, training and terminating employees Developed and maintained strong relationships with customers to ensure high levels of customer satisfaction and repeat business Analyzed market trends and competitor activities to identify opportunities for growth and improvement Conducted regular performance evaluations for employees, providing feedback on areas of improvement and recognizing top performers Ensured compliance with industry regulations and standards regarding safety, environmental impact, and consumer protection Managed inventory levels to optimize stock availability while minimizing carrying costs Organized promotional events such as car shows or test-drive events to attract potential customers and generate buzz within the community

Day to day operations in opening and closing the store Cash handling and register assignments Inventory control and management Provide customer service in store and on the phone Training new employees Assist Store manager with scheduling and running of the store

Write and sell all service tickets Responsible for scheduling all work and bay management Provide customer service in store and on the phone Record and code all outside invoices Provide support to upper management and service technicians Responsible for increasing sale, ticket average, and car count Responsible for training all new counter and lube employees Responsible for cash drawer accuracy Responsible for opening and closing duties Responsible for monthly inventory

Responsible for 7 different stores collections Track customer accounts Obtain payments/make payment arrangements for past due accounts Hire and train employees to work customer accounts met/ exceeded collection goals while maintaining stores growth Reclaim past due customer accounts

Responsible for outside sale to local repair shops Maintain current commercial accounts and acquire new ones Train employees regarding commercial account programs Hire, train and develop commercial account drivers Met/ exceeded weekly, monthly, quarterly and yearly sales goals

Managed 40+ employees Ran multiple location from Fremont to North Platte Responsible for day to day operations including payroll and employee schedules Hire and train new co workers Hire and train new store managers Order new merchandise from multiple venders Shipping and receiving new merchandise Ran a highly effective sales and collection program Set weekly, monthly, quarterly and yearly sales and collection expectation for all stores All P&L and general ledger responsibilities Conduct quarterly audits consisting of operation, sales, collections, P&L, cash handling and inventory control Conduct quarterly store manager, assistant manager and customer account rep meetings Worked closely with district manager to make a competitive intrusion program and train all stores Worked with Human Resources regarding recruiting, hiring, onboarding, benefits, training and terminating employees