Aanu Bamigbade MSc CSM CBAP

- Collaborate with the user community to gather business requirements and conduct workflow analysis, transforming them into functional benefits that will support the design and successful implementation of applications across the organization. - Participate/lead the planning, building and implementing of systems, upgrades and enhancements. - Accountability for maintenance and support of these systems, including troubleshooting and issue resolution. - Ensuring systems are configured to meet architectural standards and guidelines. - Assisting with functional, integration and user acceptance testing as required.

Project Scope: Implementation and maintenance of CCAS (Call Centre As a Service) • Defined, analyzed, clarified, and prioritized Business and Solution Requirements • Collaborated with Subject Matter Experts to define technically appropriate solutions that meet users’ requirements • Prepared Business Requirement Documents including functional/non-functional requirements for project approval • Maintained the Product Backlog by creating and clarifying user stories in JIRA during each sprint iteration • Worked closely with software developers, colleagues and other business stakeholders to deliver various projects • Used defect management and testing tools for software testing to verify it meets specific requirements before launch • Documented test plans, test cases, test scripts and test suites to ensure software solutions developed and tested meet business needs and are operationally sustainable • Managed requirements throughout the life of the project PROJECTS & ACHIEVEMENTS 1. Worked with the project team on the implementation of the CRM software called CCAS which resulted in increased customer satisfaction rate by over 85% 2. Used a defect management tool in JIRA to update bugs which were used to update the next software updates and improve functionality by over 80%

Project Scope: Implementation of a travel booking app and Revamp of Quality Management system software - Elicit, analyze, and translate business requirements to transform the current business state to desired future state - Assist with functional integration and user acceptance testing - Prepared Business Cases and Business Requirement Documents for project approval. - Maintained the Product Backlog by creating and clarifying user stories in JIRA during each sprint iteration - Managed the development, testing and implementation of the software solutions along with the software developers - Established acceptance criteria for the various functional requirements of the software applications PROJECTS & ACHIEVEMENTS 1.Implemented and prepared a Quality Management System process document which increased customer satisfaction rate by over 65% 2.Handled the functional requirements gathering as needed for the development and implementation of a travel booking app which resulted in over 60% monthly sales increase as well as customer traffic.

Project Scope: Virtual Operating Model for Work-At-Home Processes • Meet with business stakeholders and gather business requirements into formal project documentation • Planning and performing user acceptance testing and assisting with project implementations • Monitoring deliverables and ensuring timely completion of projects • Provide post-production support to end-users following project implementations and relaunches as well as ongoing tier 2 support PROJECTS & ACHIEVEMENTS 1. Conducted interviews to understand previous operating model to help guide in designing the new operating model 2. Developed an improved virtual operating model which helped to increase employee productivity by over 60%

PROJECT SCOPE: Launching of a Prepaid Tarrif Product (Morecliq) • Conducted the review of existing business processes and carried out root cause analysis to identify process gaps • Elicit, analyze, and translate business requirements to transform the business current state to desired future state • Collaborated with the scrum team to analyze and groom user stories and created Product Requirements Documents (PRD) for different stakeholders • Maintained the Product Backlog by creating and clarifying user stories in JIRA during each sprint iteration • Prepared business cases & requirement documents by conducting in-depth market research prior to project approval • Validated test cases and UAT against Acceptance criteria previously stated on the user stories prior to product launch • Partnered with stakeholders across management and development units using agile methodologies to create customer-friendly products • Hosted daily standups and sprints to get updates on the progress of the projects, address potential roadblocks, and ensure that the project is on track • Supported in executing project plans and delivery excellence • Facilitated Sprint Retrospective and lessons learned sessions to review the success of executed projects and initiatives • Shared periodic reports and recommendations from data gathered, brainstorming sessions, focus groups, and research with relevant stakeholders for implementation and execution • Established and maintained collaboration Tools (Google, SharePoint, Teams etc) used • Conducted business process design and mapping PROJECTS & ACHIEVEMENTS; 1. Handled the requirements gathering and process review of a flagship prepaid product called morecliq, leading to a 73% increase in new prepaid account holders and 75.8% increase in regional sales revenue 2. Front-lined the review and upgrade of a postpaid product resulting in over 300,000 plus new subscribers nationwide in less than six months and an 80% increase in regional sales revenue

Project Scope: Revamp of one of the Retail Management Solutions (Wincash), modification& implementation of a Sim Replacement Solution • Collaborated with relevant stakeholders on project management, prepaid and postpaid product reviews and quality testing of initiatives before and after launch • Provided executives with analytics and decision-support tools used as a basis for reorganization and consolidation strategies • Prepared and administered training documents and manuals alongside the learning and development team on new products and process • Conducted calibration sessions with staff and management to ensure continuous improvement of policies. • Worked with product owners and end users to articulate business needs and requirements for use by solution providers • Used data visualization tools like Tableau and Power BI to create dashboards for the analysis and interpretation of data from ongoing projects • Collected user stories and business requirements from stakeholders including end users to create test requirements and cycles. • Oversaw the coaching and mentoring of new staff to the Product Innovation and Sales Team PROJECTS & ACHIEVEMENTS; 1. Alongside the Product Innovation and Sales team, revamped a retail management solution for the retail sales department resulting in a 55% increase in product cross-selling by the retail sales team 2. Oversaw the modification and implementation of the Sim replacement solution resulting in an 85% increase in daily sim replacement process applications

- Build relationships with key employees among customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with customers to ensure they are satisfied - Act as point of contact for complaints and escalate issues as appropriate - Help sales team up-sell or cross-sell services and products

• Schedule and confirm appointments and meetings • Respond to telephone, in-person and email enquiries • Organize files and keep records • Prepare minutes of meetings • Arrange travel schedules and make reservations • Compile data, statistics and other information for reports