Aamir Kadri

Co-Founder @ IYKYK | Consulting

About

I am a consultant in the SaaS space. I advise startups with my cross-functional skill-sets. My experience across the Project Management, Product, CX and Process domains helps with growth, product, management and processes. I've worked with B2B Enterprise, SMBs and consulting firms to deliver large scale and complex CX surveys, Enterprise client feedback, Assessments, 360's, Sentiment Analysis and other Analytics dashboards. My experience includes building processes, client outreach and support, project planning & execution, product demos and marketing, and design feedback. I coach and mentor newcomers to the SaaS industry and help them find their way in a sea of jargon and companies. This includes industry advise, resume building advise and mentorship. I've also had design, photography and multimedia experience and this helps me talk to people across industries and understand their pain points. Please feel free to reach out and connect!

Country

India

City

Ahmedabad

Industry

Information Technology & Services

Skill

Artificial Intelligence (AI), Generative AI, Stable Diffusion, Project Management, Start-up Consulting, Go-to-Market Strategy, Large Language Models (LLM), Artificial Intelligence for Design, Project Delivery, Customer Success, Prompt Engineering, Agile Project Management, Project Planning, Analytics, User Experience, Data Analysis, Graphic Design, Photography, Commercial Photography, Web Development

Experience

Co-Founder

IYKYK | Consulting

2022-1 - Present · 4 yrs 9 mos

Global

Freelance Consultant

IYKYK | Consulting

2000-1 - Present · 26 yrs 9 mos

Help teams develop product / analytics solutions. Fractional Project and Product Management. CS Process development and management. COE services and delivery. Complex assessments, dashboards and visualization. Maturity models, 360s, process flows and other consulting.

Management Consultant

Pointer

2022-1 - Present · 4 yrs 9 mos

Remote

Senior Customer Experience Manager

9Lenses

2021-10 - 2022-1 · 4 mos

Remote

Multirole 1. Project Management 2. CS 3. COE 4. Product Keeping customers happy.

Client Support Manager

9Lenses

2019-1 - 2021-10 · 2 yrs 10 mos

COE, Services and Delivery. • Managed Projects, Communication, Service & Delivery in a COE role with companies like Accenture, DXC, GE, Deloitte etc. • Worked with client teams across the globe, and time zones, from Australia, ME and Europe, to North America. Ensured projects were successfully supported/deployed/handed over. • Kept client projects managed and updated within the 9Lenses platform. • Handled support systems/ticketing management and was responsible for delegating and resolving issues. • Communicated with team members and ensured smooth functionality/handovers of projects.

Customer Success Specialist

9Lenses

2016-10 - 2018-12 · 2 yrs 3 mos

• Consulted and trained admin clients and shared best practices. • Helped resolve technical and non-technical issues. • Experience with the Freshdesk ticketing system. • Created knowledgebase articles and FAQ content for clients within the system.

Project Manager

JavaPipe LLC

2012 - 2016 · 4 yrs

• Project management: Ensured daily to-dos were delivered, implemented new systems and transitioned data to modern systems. Managed tasks and time assignments for teams. • Support Management: Managed web support systems like WHMCS, ensured clients were responded to in a timely manner, and their issues resolved as part of the support team. • Administration: Supported CEO with day to day finance management, client discounts and any management activities that required leadership attention.

Project Manager

Vevento Innovations

2011 - 2012 · 1 yr

• Project management: Implemented technical and end-user solutions within the company. • Managed and delivered 3 projects that were as diverse as a mini social-media platform, a natural medicine platform that was deployed in Israel, and a fashion prototyping and user experience app.