AlAbbas AlBarakati

Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals. ✓ Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services ✓ Accomplishes marketing and organization mission by completing related results as needed. ✓ Undertake continuous analysis of competitive health sector environment and consumer of trends ✓ Ensuring that the marketing objectives are implemented by the marketing team. ✓ Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations ✓ Monitors competitor products, sales and marketing activities.

Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals. ✓ Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services ✓ Accomplishes marketing and organization mission by completing related results as needed. ✓ Undertake continuous analysis of competitive health sector environment and consumer of trends ✓ Ensuring that the marketing objectives are implemented by the marketing team. ✓ Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations ✓ Monitors competitor products, sales and marketing activities.

✓ Responsible for ensuring that the technical systems within the organization are functional and efficient. ✓ Responsible for the health, performance, monitoring and maintenance of all day to day IT operations. ✓ Responsible for all aspects of the budget including preparation, forecasting and management. ✓ Working as Operational leader of ITG, overseeing personnel development and recruitment functions, budget and contract management, and relationship management with all units of the HMG. ✓ Responsible for achieving operational excellence of the HMG organization by developing of and ensuring adherence to the Information Technology policies, procedures, and guidelines, and managing support and logistics functions of the organization ✓ Monitors IT customer service satisfaction level and put in place corrective actions where necessary. ✓ Provides ownership of service request, change, problem and incident ITIL processes including workflow creation and modification. ✓ Experience in managing complex cross organizational projects

Managing IT infrastructure of company’s head office and five branch offices. ✓ Strengthening the IT infrastructure through to implementing new technologies. ✓ Central Ownership of Issues and Service Requests ✓ Incident and Escalation Management ✓ Staff Relationship Management and Service Reviews​ ✓ Managing Third Party Suppliers ✓ Monitoring Incident Levels ✓ Introducing a new service. ✓ Reporting to the IT Director of HMG. ✓ Procurement of IT hardware, software and maintenance products & services.

✓ Supporting and maintaining MS Server/Desktops and MS Exchange. ✓ Troubleshoot, diagnose, and resolve technical customer issues associated with HMG's current IT systems. ✓ Create and maintain detailed records of events, issues, and resolutions. ✓ Escalating IT issues to the IT manager where necessary. ✓ Undertaking small- to medium-sized IT projects as instructed by the IT manager ✓ Providing desktop, network and server support. ✓ Ensuring security and upgrades are applied to All PC’s and kept up to date. ✓ Setting up new users and disabling expired in the AD. ✓ Performed remote PC support, installed software’s for PC’s, installed printer hardware drivers, troubleshot software problems and provided support to several bespoke software’s supplied by the company.

• Coordinate IT staffing to support IT priorities. • Ensure the timely completion of IT Tickets. • Lead the effort in creative approaches to problem solving. • Develop and ensure adherence to methodologies, standards, and procedures for the Company. • Coordination and communication with IT leadership to identify areas where information technology could enhance the delivery of client services. • Troubleshooting incidents related with desktop applications such as MS Office (including MS Outlook, MS Word, MS Excel, etc). • Troubleshooting incidents related with Network printers, Desktop and laptops.

MSc in Computer Systems Security at Glamorgan University, UK. (2008-2011)

BSc in computer information system in Al-Ahliyya Amman University, JORDAN. (2005-2007).

Programming and databases diploma in King Saudi University, KSA. (2001-2004)