A Ram

• Configured and customized Dynamics CRM to meet business requirements, including creating custom entities, workflows, and plugins. • Integrated Dynamics CRM with other systems, including SharePoint and Outlook. • Developed C# .NET plugins and JavaScript web resources for Dynamics CRM. • Created reports and dashboards using Power BI and SSRS. • Conducted training sessions for end-users on Dynamics CRM functionality. • Collaborated with business analysts to gather and document business requirements. • Worked in an agile environment using JIRA and Scrum methodologies.

• Collaborated with Business Analysts to comprehend customer requirements. • Contributed to gathering and analyzing requirements and project planning. • Capable of managing multiple initiatives and projects with competing timelines and demands. • Established Organizations, Business Units, Groups, and their Relationships. • Developed Custom Entities and Attributes to meet their requirements. • Configured relationships between System and Custom entities. • Designed and implemented Custom Activities. • Implemented custom plug-ins and workflows in MS Dynamics CRM 365. • Customized and configured the CRM Environment and supported Deployment activities. • Customized Forms using JavaScript. • Prepared Functional Specification Documentation. • Created plug-ins to synchronize and update payment details in the CRM system. • Provided guidance to the team and participated in code review sessions. • Operated independently, typically in a complex environment, to deliver solutions and meet service levels. • Participated in modifying and enhancing the architecture of the original Student Retention application. • Developed, debugged, and deployed plug-ins using Visual Studio and C# to synchronize the student and program entities. • Programmed using Microsoft Dynamics AL/extension with some minor C/AL components. • Supported and drove process change and communication in accordance with Business Central. • Tested the functionality developed by the development team against business requirements.

• Implemented integration of the portal site with the CRM system. • Led a project centered on the D365 Marketing module and successfully delivered it to a housing association client. • Analyzed, implemented, and deployed requirements as part of my responsibilities. • Provided direct first-line support to clients. • Managed user licenses and security roles. • Created and enhanced new OOB and custom features. • Developed and debugged plugins and JavaScript. • Reported issues and bugs to the Microsoft product team. • Monitored and assigned tasks to new colleagues and trainees. • Utilized joins and pivot tables to generate SSRS reports for sales and financial data. • Employed Bing Maps API to update address coordinates in Microsoft Dynamics CRM. • Produced a plug-in and a workflow based on requirements. • Conducted presentations to management at various levels. • Developed multiple client-side extensions using JavaScript.