Adrien L.

Managed a portfolio of +10 retail brands, lead APAC teams and monitor label trim project based on key sourcing country (Bangladesh, China, Vietnam, Cambodia, Indonesia). ✔️ Negotiated and closed +3 business projects as a total values of $1.9M, led local teams to collect volume/target price/testing requirements and ensuring time efficiency to growth the annual AOP by 20 %. ✔️ Managed and reviewed price list across all APAC brands to establish and set a profitability rate of 50 %. ✔️ Organized and hosted a workshop for +40 guests, scheduling a plan tour visit, introduced global solutions such as 3D digital sampling, RFID supply chain to build project collaboration with strategic teams. ✔️ Oversee, assisted customer service/QC teams and provided support while facing vendor complaint/order delay or quality issue escalation to maintain a high level of client satisfaction.

Managed a portfolio of +30 accounts across Canada. Sourced a wide range of garments upon clients' requests including Public Sector, Entertainment, Non-Profit, and Security industries. Set up uniform programs with decoration methods for new projects to reflect company values. Followed up on open projects, managed a team of 4 people to ensure the smooth running of business operations ✔️ Managed 10 key accounts as well as 20 other independent accounts across Canada resulting in over $500 000 thousand in sales annually ✔️ Successfully negotiated a deal worth $50 000 thousand and set up the custom-made program within 3 months through efficient timelines to meet the client’s budget ✔️ Implemented new customer pricing rules to reduce total supplier product costs up to 15% as well as increase the sales volume by 20% ✔️ Identified and converted 12 new leads within 4 months by making cold calls and emailing personalized content. This led to a monthly sales growth of 5 % ✔️ Coordinated with the marketing team and launched marketing campaigns quarterly to promote new seasonal products

✔️ Greeted and provided excellent customer service to reflect the company’s values, missions and visions ✔️ Assisted managers to meet and exceed daily sales target of 10% ✔️ Continuously introduced new Uniqlo products and promotions within the store to generate more upsell opportunities ✔️ Monitored and replenished floor stock while maintaining the store’s cleanliness to ensure customers a better shop experience ✔️ Processed various payment transactions through POS System

Managed +15 distributors - OEM accounts including Manufacturing, Aviation, and Defense industries. Dealt with customers daily and provided accurate details regarding order status, after-sales service cases, and complaints. Coordinated with the logistics/sales department and processed sales orders to maintain quarterly company revenue of $1 000 000 ✔️ Managed over 15 distributors - OEM accounts across EMEA and APAC areas ✔️ Reviewed and processed 30 purchase orders weekly in accordance with company policies and financial guidelines to reach the monthly sales target of $250 000 thousand ✔️ Responded to 40 email daily, managed inbound and outbound call inquiries using proper business etiquette to maintain a healthy relationship with key customers ✔️ Dealt with more than 50 after-sale service cases monthly and reduce the backlog by 10 % ✔️ Entered data through SAP & CRM up to 100 hours monthly, manage customer database to ensure accuracy of orders, new client records, invoices, credit limits ✔️ Assisted closely the logistics, warehouse, and sales departments to ensure on-time deliveries ✔️ Scheduled meetings and information-sharing sessions with the engineering department in order to solve technical product issues based on clients’ feedback

✔️ Increased sales and customer satisfaction rate by 15% monthly, providing outstanding customer service, initiating, and building brand image amongst customers ✔️ Worked on customer retention and informed them about product-related services ✔️ Implemented merchandising strategies to boost products’ profitability based on sales forecasts and seasonal sales trends ✔️ Kept track and arranged deliveries in front of the store to the stock room ✔️ Dealt with complaints in a patient and helpful manner with a positive attitude ✔️ Operated cash transactions and updated customer information in the database

✔️ Helped with stock management ✔️ Shelfed fruits and vegetables on the racks

✔️ Applied sales techniques to increase daily profits by 10 % ✔️ Recommended suitable fragrance products for each customer ✔️ Introduced new perfumes during brands’ events to reach sales target ✔️ Operated cash transactions and offered free samples

Main Courses : Freight Forwarding, Customs, Incoterms, Supply Chain, Purchasing, International Negotiations and Contracts