Hamid Safi

Major Responsibilities: - Planned, designed, developed, and maintained computer information systems and IT network infrastructure for 1600+ users, 3000+ devices, and multiple office locations - Developed and managed a reliable IT team of 30+ supervisors, network administrators, and network engineers to maintain reliable, secure, and available IT network services and systems for 9 major regions across the country - Established and maintained professional relationships and satisfied customers by effectively communicating and ensuring to meet committed Service Level Agreement (SLA), providing 99.9999% service availability, and responding to highly time-sensitive tickets in a committed manner - Planned, deployed, and maintained local area network (LAN), wireless network (WLAN), and wide area network (WAN) for 1600+ active users and 3000+ devices - Maintained network security performance and data integrity through the deployment of Next-Generation Firewalls to enforce access security policies, implementing Intrusion Detection and Prevention (IPS), Deep Packet Inspection (DPI), web filtering, Data Loss Prevention (DLP), and Network Load Balancing (NLB) - Deployed Cisco ASA and Firepower Threat Defense (FTD) to implement virtual private network (VPN) via IPSec and SSL encryption methods and security features such as Multi-Factor Authentication (MFA) via Secure Token - Identified, managed, and implemented up-to-date technologies and solutions, including enterprise software Microsoft Dynamics 365 as Enterprise Resource Planning (ERP) tools for continuous business process improvement - Spearheaded business process improvements and strategies, developed policies and procedures and fulfilled requirements - Maintained professional work environment by creating a culture of teamwork, developed personal growth opportunities, provided professional training and on-the-job orientations

- Managed and led IT department, Network Operations Center (NOC), and Satellite Communications teams of 30+ to oversee the company’s IT enterprise network infrastructure and system management, operations, development, maintenance, and security - Planned, deployed, and managed various security appliances of Next-Generation Firewalls (NGFW), unified threat management (UTM), and Network Access Control (NAC), including Fortinet FortiGate FG-Series and SonicWall NSA Series to safeguard network security, maintain data integrity, and ensure compliance with requirements - Monitored and analyzed network traffic for systems performance and performed preventative action to reduce security incidents through ManageEngine NetFlow Analyzer, OpManager (NMS), IDS/IPS, and EventLog Analyzer (SIEM) - Enforced and maintained network security and integrity by deploying Palo Alto 5000 Series NGFW to monitor network flow, analyze network security incidents, and apply systems upgrades and patches - Interviewed and evaluated 200+ candidates and identified and hired 50+ candidates to build reliable, professional teams; provided professional training and growth opportunities and improved quality and efficiency of work - Improved effectiveness of the team by 60% and reduced response times by 75% through coaching of staff, communication of expectations and responsibilities, and proper prioritization - Oversaw departmental and project procurements, vendor management, and inventory management systems

Major Responsibilities: - Planned, deployed, and troubleshot IT network infrastructure and services, including Windows Servers 2012/2016/2018, Cisco Catalyst routers and L2/L3 switches, and Kerio Gateway/Firewall systems - Installed ManageEngine OpManager network management system to perform network monitoring, analyze network flow, capture security incidents and logs, undertake preventative measures, apply systems upgrades, and prepare performance reports - Secured networks and enforced policies by deploying Fortinet FortiGate FG-200E NGFW to implement IPS, DPI and content filtering, NLB, and Gateway protections - Deployed Palo Alto 5020 Series security appliances to enforce and maintain network security, integrity, and performance by monitoring network flow and analyzed network security incidents and logs - Planned and deployed projects such as IT trouble ticketing system, private automatic branch exchange (PABX), video teleconferencing system (VTC), security cameras and video surveillance systems (closed-circuit television: CCTV), and door access control & attendance system - Prepared and maintained installation documentation, User Acceptance Testing (UAT) reports, and network diagrams and layout

Major Responsibilities: - Configured and managed Windows Servers 2003/2008 services, including administration of Active Directory Users and Computers, Policies, and Exchange Email server mailboxes - Identified and resolved network issues within LAN, WAN, operating systems Windows XP/Vista, Windows Server 2003/2008, and various software and applications - Configured and installed network elements and peripherals, including Cisco routers, switches, wireless access points, firewalls, HP printers, and other network peripherals - Prepared network system availability, performance, and activity report to manager - Applied systems upgrades, updates, patches, and performed routine system backups - Remote VSAT stations and Hub systems assembly and installations, including antenna assembly, waveguide, HPA/SSPAs, up/downconverters, LNA/LNB/LNCs, and baseband equipment installation - Preform antenna pointing, cross-polarization test, use of spectrum analyzer, and understanding of link budget requirements and RF communications

Major Responsibilities: - Provided day-to-day helpdesk support and resolved issues within LAN, WAN, Windows XP/7, Windows Server 2000/2003, wired and wireless networks, including accessing shared file servers, printers, and other network peripherals - Configured and managed LAN routers, switches, and firewalls, as well as user email accounts, Active Directory users, and other network services - Performed network monitoring, network cabling, hardware assembly, software installation, troubleshooting, and maintenance