Elvin V.

I led the design, implementation, and ongoing support of enterprise wide IT services, managing complex ERP and CRM systems alongside custom software solutions, with a strong emphasis on cybersecurity to protect critical assets. I directed a diverse team of IT architects, business analysts, developers, and project managers to deliver automation, optimize workflows, and drive technical innovation. By partnering closely with IT leadership, I established strategic procedures and policies that promoted operational excellence, ensured IT alignment with organizational goals, and safeguarded data integrity and system security.

I led the telecommunications and network infrastructure supporting all key departments, including operations, finance, engineering, security, sales, and marketing within the Faena District Miami Beach. This vast multi-use urban development spans six blocks and includes prestigious properties such as Faena House with 44 luxury residences, the Forbes Travel Guide 5-Star Faena Hotel with 181 rooms, the 180 seat Faena Theater cabaret, the expansive 50,000 square foot Faena Forum cultural arts center, and two vibrant retail complexes: Faena Bazaar and Faena Park. My leadership not only ensured seamless connectivity and dependable network performance across these diverse venues but also incorporated robust cybersecurity strategies to safeguard critical systems and data, enabling all teams to operate securely and effectively.

I was responsible for administrating and securing the hotel’s local area network, servers, and phone systems during a major $26 million renovation. This included managing and successfully completing several IT upgrade projects. I provided leadership and oversight for all Food and Beverage POS systems while ensuring the latest technology was maintained across 151 guest rooms. With 24-hour technical support, I resolved internet issues quickly for both guests and staff, leveraging my expertise in Micros POS units and routine system maintenance to keep operations running smoothly.

I provided comprehensive information systems and technical leadership, supporting both the IT Manager and Director in all aspects of a 730 room luxury hotel in the heart of New York. I joined the property through the Manager in Training Program and cross-trained across all departments, both front and back of house. The hotel’s technology environment included systems such as Fidelio, SafeLock, and other key platforms. I also participated in a major renovation project that involved upgrading all Intermediate Distribution Frames (IDFs). Additionally, I managed and optimized IT resources, overseeing all data processing, telecommunications, and information systems operations, while ensuring proper preventive maintenance of both hardware and software infrastructure.

We provided training for new end users. End User support with application and hardware. We networked time clocks for managing employee hours. We created and maintained backup jobs for routing data backup of the servers to revenue between the Casino and Hotel.