Gerald Lim

•Currently serving as a APAC based global account manager responsible for maintaining and strengthening the strategic relationship with the largest tiered accounts of Paypal. Clients include global ownership of Trip.com, Bytedance(TikTok), LVMH, Farfetch and Samsung. •Strategic partner to merchants and clients by optimizing the use of Paypal products, overcoming roadblocks identifying revenue opportunities and mitigating churn across various regions globally. •Identifying strategic opportunities for upsell and cross-sell of new products and services within the relationship. •Main point of contact and the focal point for all information including operational areas (technical, workflow, support, risk, underwriting and billing) and ensuring that value is provided at every interaction for the longevity of the commercial payment relationship. •Completed Paypal’s Leadership Excellence Program for leadership development.

Partnerize helps the world's leading brands build powerful business partnerships that drive extraordinary growth. The Partnerize Partner Automation Platform is an end-to-end, SaaS-based solution for forming, managing, analyzing, and predicting the future results of partner marketing programs using artificial intelligence. Hundreds of the world’s largest brands leverage our real-time technology to drive and manage more than $6B in sales across 214 countries and territories worldwide. •Serving as a Singapore based Customer Success Lead to one of the world’s largest partnership management SaaS solutions for forming, managing and analysing marketing programs for enterprise online organisations. Also growing out the team and presence in South East Asia •Project manages the launch and on-boarding new clients in SEA. Optimize campaign performance and ensuring that our clients are set for maximum speed to revenue •Working with clients though the life-cycle ensuring opportunities for increasing revenue and new type of partnerships •Serving as the commercial account lead of the company and guiding our clients though the renewal cycle

• Serving as the account owner for BCD’s largest top 5 client by managing their relationship, developing their travel strategy, helping the accomplishing their goals and resolving key issues related to travel. • Research and analyse economic trends and improving profitability where possible through pricing adjustment, technology enchantments and cost saving factors to the clients program. • Leader to a team of three, which consists of Customer Technology Manager and Air Coordinators. • Coordinate with internal departments and stakeholders to ensure that all project and technology for the client is implemented smoothly.

•Support, service and guide accommodations through their renewal cycle and explain the value proposition to ensure a continuous working relationship between the property and TripAdvisor •Engaging and communicating to the property their appropriate needs and metrics (e.g ROI, traffic and click through rates) •Service assigned TripAdvisor properties and accomdations to ensure that clients have all questions answered and all technical requests attended to

•Generate new leads and business sales for ACTIVE Network's Cloud-Based participant management solutions for event and activities in Hong Kong and Singapore. •Design customer presentations, proposals and web demo to recommend a solution that best fit event organizers based on their requirements. •Grew ACTIVE Network in a mature market of events like Hong Kong and Singapore and introducing brand presences to new event organizers.

•Providing account management support to the hotel’s account manager with the integration of new partners, monitoring partner profitability and performance and assisting with technical enquires and maintenance. •Proactively searching for new prospects and maintaining relationship with accounts to ensure client’s satisfaction with the working relationship. •Working closely with the Finance team to ensure prompt reporting and payments from partners and resolve any billing disputes.

•Created, analyzed, and optimized all Fuji Xerox’s Singapore’s online marketing related programs to realize the company’s overall web-marketing goals •Took charge of 3-company wide web campaigns that includes developing landing pages, creating promotional electronic direct mailer and tracking post campaign’s return on investments. •Achieved this year’s Performance Indicator Target within one successful campaign generating over 60 leads over exceeding its predicted response.