Kailas Nath. B

Specialist, HR Experience @ Multiplier

About

Thanks for visiting my profile! I am a customer experience and HR operations professional with experience in the Employer of Record (EOR) and global payroll space, supporting employees and internal stakeholders across remote-first, internationally distributed environments. My work focuses on delivering consistent, empathetic, and compliant employee experiences while managing complex HR and employment-related workflows across regions. I bring hands-on experience supporting the employee lifecycle, including onboarding, payroll coordination, employment documentation, policy queries, and compliance support. I have worked extensively with HRMS platforms, ticketing systems, and support tools to manage cases, meet SLA commitments, and ensure timely, high-quality resolutions for employees and stakeholders. With a background that spans HR operations, employee support, customer experience, and sales, I approach problem-solving with both a people-first mindset and a strong understanding of operational and business impact. I am comfortable collaborating cross-functionally, handling sensitive information with discretion, and adapting quickly in fast-paced, global environments. I’m particularly interested in roles and initiatives that strengthen employee experience, improve operational efficiency, and scale thoughtful, human-centered support across global organizations. Always open to meaningful conversations and knowledge-sharing within the HR tech, payroll, and global employment ecosystem.

Country

India

City

Kochi

Industry

Human Resources

Skill

Client Employee Support, Problem Solving & Root Cause Analysis, Payroll Support & Coordination, Cross-functional Collaborations, Escalations Management, Operations Process Improvement, Stakeholder Communication, Critical Thinking, Time Management & Prioritization, Human Resources Administration and Operation, Project Management, Human Resources (HR), HR Operations, Benefits Administration, Administration, DevRev, Service-Level Agreements (SLA), Cross Functional Relationships, Zendesk, Collaborative Problem Solving

Experience

Specialist, HR Experience

Multiplier

2025-12 - Present · 10 mos

Pune District

Support clients, their employees and internal Customer Success teams by owning the end-to-end resolution of global employment and HR operations–related queries. Manage cases through Intercom and Zendesk while collaborating cross-functionally to resolve complex issues efficiently. Ensure a consistent, empathetic, and SLA-driven employee experience across regions.

HR Associate, Central Support

Pebl

2025-8 - 2025-12 · 5 mos

Bangalore Urban, Karnataka, India

Global Human Resources Administration & Operations support for clients and their employees through case management tools, calls, and e-meetings.

Client Experience Specialist II

Pebl

2024-4 - 2025-8 · 1 yr 5 mos

Bangalore Urban, Karnataka, India

Responsible for addressing and resolving customer inquiries, ensuring high-quality support as per the established Service Level Agreements. My daily activities revolve around managing communications through our case management platform, calls, and e-meetings - handling internal and external queries, and escalating complex issues to specialist teams. I am dedicated to improving service satisfaction, continuously updating our knowledge management tools, and staying proactive.

Global Sales Associate

Amber

2023-1 - 2023-10 · 10 mos

Pune, Maharashtra, India

*Guided international students find accommodation in the United Kingdom. Adept at managing client communications across multiple channels, consistently exceeded customer expectations by understanding their unique needs and delivering tailored solutions. Fostering strong client relationships and acting as a key liaison between students and property management, driving significant growth in both customer satisfaction and company revenue.

Operations Associate

AB Traders

2021-10 - 2022-12 · 1 yr 3 mos

Ernakulam, Kerala, India

Focused on optimizing workflow processes and enhancing productivity. Proven track record of streamlining office operations, improving customer service, and maintaining meticulous records. Adept at planning, coordinating, and executing daily operations to ensure timely delivery of high-quality work. Committed to resolving customer inquiries and fostering a positive work environment.

Intern

Mercely's Ice Cream

2020-7 - 2020-8 · 2 mos

Ernakulam, Kerala, India

Previously Meriiboy Ice Cream. As an intern at Meriiboy Ice Cream, I undertook a critical project analyzing the effectiveness of the company’s advertising strategies from 2018 to 2020. My role involved meticulous data collection, in-depth analysis, and strategic recommendations to enhance advertisement impact based on consumer feedback and responses.