Damanpreet Kaur

• Organized and stored inventory in designated areas, optimizing space utilization. • Conducted regular inventory counts and maintained accurate records. • Prepared orders for shipment, ensuring secure packing and correct labeling.

• Utilized RF scanner to pick, stow, and stage items efficiently, ensuring accurate order fulfilment. • Maintained high safety and quality standards to uphold a smooth workflow in the warehouse. • Lifted and distributed boxes for customer orders, contributing to seamless operations at Amazon.

• Handled Facebook advertisement and updated the rental website to be up to date by using WordPress • Analyzed customers’ requests to recommend suitable rental products based on their needs • Demonstrated strong interpersonal skills while responding to a customer inquiry • Consistently achieved maximum sales to target and achieved bonus every two months • Creating accounts for the new employees, resetting passwords, troubleshooting IT concerns • Prepared all the rental and return documents accurately and enhanced the level of communications throughout the department

Participated in client meetings and events as necessary Assist in the development of client service procedures, policies and standards Assist in managing client relationships and accounts Provide excellent customer service and support

As an IT Service Desk Analyst Intern at IG Australia, I provided first-level support for hardware, software, and network issues, ensuring smooth operations for end-users. Key Responsibilities: User Support: Provide technical assistance and guidance to users experiencing issues with hardware, software, or network services. Issue Troubleshooting: Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and software applications. Incident Management: Log and track service requests, ensuring timely resolution within service level agreements (SLAs). System & Network Support: Assist with network connectivity issues, VPN configurations, DNS/DHCP settings, and system performance problems. Documentation: Maintain detailed records of user requests, actions taken, and resolutions to ensure a comprehensive knowledge base for future reference. Collaboration: Work closely with IT teams and other departments to escalate and resolve complex issues efficiently. Software & Hardware Maintenance: Install, configure, and update hardware and software for users to ensure their systems are up-to-date and functioning smoothly. Skills: Strong knowledge of operating systems (Windows, macOS, Linux) Familiarity with IT service management systems (e.g., ServiceNow ) Proficiency in troubleshooting hardware, software, and network issues Excellent communication skills and ability to provide clear instructions to end-users Knowledge of Active Directory, Microsoft 365, and remote desktop tools Experience with PowerShell and command-line operations for system maintenance and troubleshooting