Mark Moloney

In my role at IBM, I focus on leveraging technology to drive business transformation and deliver value. By supporting top-tier clients across diverse industries, I ensure that technical innovations align with their strategic goals, driving growth and operational resilience. My commitment to client success and centricity, technology excellence, and continuous improvement has led to impactful, measurable results for my clients. I have a strong background in all things data, hybrid cloud and AI. On the side, I am a keen quantum enthusiast!

I'm thrilled to be part of IBM's dynamic customer success team, where I'm more energized than ever about the data and AI landscape for our clients. My passion lies in driving real value and innovation, and I'd love to collaborate with you on your next big project. My Focus Areas I'm deeply engaged in: - Exploring cutting-edge Generative AI perspectives and initiatives - Analyzing deployment, architecture, and business development through both technical and business value lenses - Revolutionizing data strategies with a keen emphasis on data lakehouses I have the privilege of serving multiple clients across diverse industries, including financial services, banking, insurance, aerospace and defense, automotive, and the public sector. Building strong client relationships and managing stakeholder engagements are at the core of what I do. Technical Expertise I primarily work with: - IBM Cloud - AWS - Kubernetes - Red Hat OpenShift - Advanced data and machine learning technologies (Watsonx, OpenAI, Vertex AI, Azure ML, SageMaker) Recent Achievements - 2021: Served as CSM Architect for HSBC across all brands, helping them leverage hybrid cloud software, data, AI, automation, and security to modernize their IT estate - 2022: Worked as CSM Architect for Barclays, driving deployment value and pipeline across data & AI, automation, security, and sustainability - 2023: Currently serving as Data & AI architect for Barclays, Nationwide, and Standard Life (Phoenix Group), focusing on software deployment, opportunity progression, and value creation from long-term IBM investments I'm always excited to take on new challenges and collaborate on innovative projects.

The CSM role is a software architect, account manager, customer relationship manager, and all-rounder role! • I work for Barclays and am helping them shape AI strategy with IBM thought leadership. • I worked with large accounts such as HSBC, Compass Group, Talk Talk and Ricoh. • I cultivated relationships with these clients and was the focal contact for software and support. • I unlocked business value for IBM clients by deploying Cloud & AI software and implemented well-defined use cases aligned with strategic business imperatives. • I built a team within the CSM organisation by interviewing candidates for management and technical roles. • I fostered a growth mindset in learning about a wide range of technology, from data and AI solutions to middleware, WebSphere and application solutions, business automation, integration and API connect, and finally, security solutions such as QRadar, Cloud Pak for Security, and Resilient.

Achieved business value for companies working with cloud software; I acted as a Data Scientist & Data Engineer with IBM. As part of my role, I was involved in the following main activities with a sharp focus on technical skills and knowledge: • Earned Red Hat Certification in Application Development and OpenShift Administration. • Became a trusted advisor for customers interested in leveraging data & AI insights to transform their organisation. • Acted as a consultant and technical support for clients interested in moving to containerised software. • Deployed software on public cloud such as Azure, AWS, IBM Cloud, GCP, VMware & Bare Metal. • Engaged as an SME to install IBM Cloud Pak for data in client environments. • Drove troubleshooting & SRE for Hybrid Cloud software deployments. • Operated and maintained Kubernetes clusters, Red Hat Openshift clusters & Docker containers. • Acted daily as a system administrator (sys admin) working with Linux virtual machines (VMs) running on various Cloud providers. • Applied automated configuration and infrastructure management tools like Terraform & Ansible as a computerised approach to deploying infrastructure and K8s clusters.

• Worked in a challenging camp attended by 100+ kids of all different ages and backgrounds. • Encouraged kids to develop analytical skills to tackle problems across science, technology, engineering and mathematics. • Promoted both conceptual learning and more in-depth technical applications.

• Communicated science, engineering and technology concepts to young kids at Lawrence Hall of Science. • Developed problem-solving skills and encouraged all kids to think analytically. • Participated in an animation course where we taught kids to use technologies and technical skills to create and edit animation clips to make their movies.

• Presented science, engineering and technology as rewarding and exciting disciplines. • Encouraged students to use and develop their analytical and technical problem-solving skills. • Conducted various experiments on lasers, circuits and optics.

• Enjoyed practical courses in C/C++ Programming and Python for Data Science & Analysis. • Leveraged novel technologies such as Mathematica, LaTeX, IDEs such as Spyder & Jupyter and Github as a source code repository tool. • Authored a 60+ page thesis on Field Theory & its use in understanding the FQHE (Fractional Quantum Hall Effect). See below. • Engaged in various mathematics, statistics, computer programming and physics modules.