Amena Khan

HR & Strategy Designed HR strategies aligned with company goals and supported leadership in HR, finance, and compliance decisions. Developed and enforced HR policies, procedures, and office rules. Recruitment & Onboarding 1. Oversee HR operations for 90+ employees across Supply Chain and Direct Delivery units, leading a team of 1 HR staff. 2. Managed and resolved 4 union organizing campaigns through proactive communication, employee relations, and trust-building practices. 3. Created and implemented company-wide HR policies, SOPs, and updated employee handbook for 100+ employees. 4. Scaled workforce by 85%, successfully hiring for 90+ new positions to support company expansion. 5. Managed full-cycle recruitment, interviews, and onboarding. 6. Prepared offer letters, contracts, and employee documentation. 7. Performance & Employee Management 8. Monitored KPIs/OKRs, handled performance reviews, appraisals, and disciplinary processes. 9. Oversaw attendance, documentation, and employee records. 10. Tools: Microsoft Office, Google Workspace, HRMS systems, Attendance Software(ZKTeco), Retail Master, Slack, Notion, Lark, Dingtalk Payroll & Benefits 11. Processed payroll, Pay PRD - Off Cycle Payroll Processing, Pay PRD - On Cycle Payroll Processing, commissions, bonuses, and employee benefits. 12. Ensured accuracy through performance–pay integration. 13. Training & Development 14. Organized system training, onboarding sessions, and continuous staff development. Operations & Delivery Support 15. Coordinated delivery operations, issue resolution, rider management, and app integrations. Finance & Compliance 16. Managed bookkeeping, petty cash, procurement, and audit documentation. 17. Maintained compliance with labor laws and supported legal/regulatory processes. 18. Administration & Office Management 15. Oversaw office operations, logistics, travel arrangements, and guest relations. Supported senior management(CEO & MD) with executive assistance and confidential tasks.

Performed backlink creation, off-page SEO, and authority-building activities to strengthen overall domain performance. Optimized key on-page SEO elements—including titles, meta tags, keywords, and content structure—to improve search engine visibility. Conducted keyword research, competitor link analysis, and ranking checks to support ongoing SEO strategy. Monitored website performance using SEO tools and prepared updates on traffic changes, backlink impact, and keyword growth. Collaborated with the SEO team to identify new link-building opportunities and refine optimization plans.

1. Preparing office money receipt as well as ‘Pathao’ money receipt 2. Preparing MS Word receipt then attaching with ordered parcel. 3. Taking order from customer by Facebook as well as Order Place into the ‘Pathao’ 4. Preparing monthly sales report sheet. 5. Master file updating by ‘Pathao’ invoice and money receipt documents. 6. Daily activitys reporting to The Managing Director. 7. Warehouse maintaining by Retail Master software. 8. Maintaining petty cash as well as tax activities. 9. Other activities as per requirement.

1. Improved recruitment process by hiring 2 office employees and workers through targeted job postings and interviews. 2. Making and publishing job circular, office notice etc. 3. Distributing & collecting bank checkbook, nominee form, staff registration card, leave form, get pass and provident fund for 1500 workers and office staffs. 4. Collecting Over Time (OT) card and preparing daily and monthly OT excel sheet as well as OT report. 5. Preparing Official and BEPZA authorized ID card. 6. Office staffs and workers updating personal file documents at Master file. 7. Preparing provident fund confirmation letter and distributing to office staffs and workers. 8. Banking activities and collection of bank documents. 9. Prepared manpower requisition lists for new workers and staff. 10. Prepared section report department-wise. 11. Prepared appointment letter and salary breakdown, offer letter, salary increment letter, resign letter, performance letter, transferring department of workers & office staff . 12. Conducting payroll activities. 13. Daily activity reporting to HR Manager and Head of The HR. 14. Training of workers & office staffs and making report of Induction training. 15. Other HR related activities as per requirement.

1. Preparing head office and factory voucher. 2. Giving journal entry to softwar. 3. Preparing salary sheet and distributing in worker and office employers. 4. Preparing cheque and handover to supplier. 5. Preparing export and import voucher as well as input to Factura 4.0 softwar.

1. Daily attendance, data entry and documents organizing. 2. Cash requisition, bill voucher collecting and site basis submitting. 3. Bill receiving from vendor. 4. Making insure the invoice approval from BL/GP/Robi head office. 5. Site activities follow-up and giving report to the reporting boss on it. 6. Official mail correspondence with operator. 7. Preparing applicant Data, Leave Sheet of HR Department. 8. Approving purchase order and material invoice then Input to the Store Managment System software of Supply Chain department and organizing those documents.