Rajat Sharma

• Develop the maintenance schedule. • Interface with involved work groups to determine available resources for completing jobs and resolve scheduling conflicts. • Work on multiple patching like OS, database, M.S.A.I, certifications updates, third party workers(Solidworks) etc. • Create change requests with appropriate information and related information in Service Now. • Create, seek approval, and send notifications to end-customers. • Identify missing contacts and work internally to populate them in the CMDB. • Resolve job conflicts as a result of coordination needs, changing priorities and customer requests. • Requests decommission of non-operational servers. • Create and Update Service NOW templates for change requests. • Connecting with the SNOW development team regularly for the change requests and the new customization tool requirement. • Engage with multiple teams throughout the full maintenance life-cycle – from maintenance planning, design and execution. • Collaborating with teams in establishing, analyzing, and streamlining current processes and building new maintenance processes. • Act as a First Point of Contact (FPOC) for customer and internal queries for our team. • Supporting the internal teams in adhoc tasks if required.

• Cost efficient, extraordinary pan India speedy assessment and delivery across geography. • Manage, develop & train new team members on the skill ecosystem. • Handling & supervising team and ensuring their training needs. • Act as Single Point of Contact (SPOC) for all customer queries including escalations. • Maintain proper communication and coordination with internal teams and clients to manage accounts. • Manage and deepen Key client relationships, ensure highest level of customer satisfaction. • Prepare weekly and monthly MIS for client and internal management. • Handling data of multiple clients and performing analysis on that using macros, complex formulas and lookup to retrieve information. • Create graphs, pivots, charts, etc. to analyze data and discuss with management. • Based on regular data analysis, work out new strategies, improve the current processes to reach out to clients and ensure best results.

• Maintain proper communication and coordination with field team. • Collection of evidences and maintain the repository. • Gathering/follow up for data from the growth team after their visits to the clients, creating the reports and sharing with the clients. • Handling of queries and support to the team to ease their work. • Create graphs, pivots, charts, perform gap analysis etc. of data to analyze it and discuss with management. • Based on data analysis, work out new strategies to build new processes and a cost saving environment. • Maintain proper communication and coordination with internal teams and clients. • Prepare weekly and monthly MIS for internal management. • Maintaining the multiple trackers and Google sheets to analyze and maintain the data. • Order management (Checking requirement, inventories, order punching, order releasing).

• Manage, Maintain and deepen Key client relationships, ensure highest level of customer satisfaction. • Understand and service client's requirements. • Create graphs, pivots, charts, etc. of data to analyze it and discuss with seniors. • Based on data analysis, work out new strategies to build a cost saving environment. • Maintain proper communication and coordination with internal teams and clients. • Prepare weekly and monthly MIS for client and internal management. • Responsible for planning the assessments coming from Sector Skill Councils. • Coordinate with the ground team and training partner to conduct the assessment smoothly and fairly. • Responsible for planning the school assessments for multiple sectors and coordination on the assessments day. • Maintaining the different trackers and sheets to analyze and maintain the data.