Warren Smith

Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner. Register product warranties and assist customers with troubleshooting and product information. Manage customer support tickets using Zendesk and update records in NetSuite. Coordinate with internal teams such as Logistics, Technical Support, Sales team and accounting team to resolve issues efficiently. Identify recurring customer issues and escalate trends or suggestions for process improvements.

Linktree: https://linktr.ee/conceptxzero Freelance photographer Professional portrait photography Graduation photos Event photography Car photography

Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction. Documents and processes member transactions, including but not limited; to Deposits, Withdrawals, Cashing Checks, Transfers and other services. Provides information and promotes appropriate products and services to match member needs. Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies.

- Delivered patient-focused care by leveraging strong communication and interpersonal skills to ensure a positive experience. - Efficiently managed prescription triage and insurance details. - Accurately processed cash transactions, demonstrating attention to detail in high- volume settings. - Handled large volumes of patient calls, responding promptly to inquiries and voicemails with professionalism. - Prioritized patient needs in a fast-paced environment, maintaining empathy and professionalism in every interaction.

Valparaiso University’s Integrated Marketing and Communications Centralized Office (IMC) Photography Producer: Attend university-associated events and capturing images that communicate the “Valpo” brand and behavior. Utilize Post Processing in Lightroom Classic on the captured images, have them approved by a supervisor, and upload them to the university archive. observe a variety of photographic opportunities around campus and capture images that attribute to a positive perception of the university.

August 2019 - May 2023 BA: English | GPA: 3.1 Minors: Philosophy and Communications

Performed receptionist duties such as answering phones and patron questions Assisted patrons with computers and other electronics Maintained book shelving based on the “Dewey Decimal System” and file management Organized, digitized, and monitored historical documents/files stored in the "East Chicago room"

Sigma Pi fraternity International, Beta- Tau chapter, Chapter Vice President ( October 2020 - November 2021 ) Appointed members to 1 of 10 “chairs” Recruitment, Philanthropy, Scholarship, Public relations, New Member Education, Community service, House, Brotherhood, Social, and IFC. Trained members to be able to carry out tasks within the aforementioned chairs Monitored all operations within the chapter as a whole and managing each of the chairs in order to meet university and national level standards and expectations. Managed operations such as planning, registering, and executing events. Met safety regulations and motavated members to perform optimally. Chapter Public Relations Chair Plan relevant social media posts and attend events to capture relevant images that paint the fraternity in a positive and desirable light. Executed, supervised and arranged all posts present on the @valpo_sigma_pi Instagram page dated from October 24th, 2020 to Present