Shreyanshi Srivastava
Assistant Account Manager @ Kotak Mahindra Bank
About
As a dedicated professional with a strong background in account management at Kotak Mahindra Bank, I have consistently driven client satisfaction, leading to a notable 12% revenue growth. My experience includes maintaining a high client retention rate through exceptional customer service and a proactive approach to anticipating client needs. I have effectively managed a diverse portfolio of accounts, ensuring timely communication and resolution of challenges while actively promoting new products and services to enhance customer engagement. I am passionate about pursuing a career in HR and Finance, fields where I believe I can make a significant impact. In HR, I am eager to contribute to talent development, employee engagement, and fostering a positive workplace culture. In Finance, I am excited about leveraging analytical skills to support strategic decision-making and drive financial performance. I look forward to connecting with like-minded professionals and exploring opportunities where I can contribute my skills and enthusiasm for growth in these dynamic fields.
India
Gurugram
Financial Services
Customer Satisfaction, Interpersonal Communication, Customer Relationship Management (CRM), Sales Operations, Customer Experience, Account Management, Customer Engagement, Customer Service Operations, Strategic Negotiations
Experience

Assistant Account Manager
South Extension, Defence Colony, Delhi, India
● Increased client satisfaction which resulted in 12% revenue growth. ● Maintained high client retention rate by providing exceptional customer service and anticipating client needs ● Pitched clients on new products or services to increase customer engagement. ● Managed a diverse portfolio of accounts ensuring timely communication and effective problem resolution.
Shreyanshi Srivastava's Contact Information
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